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Shift Leader, MANGO Royalmount Montreal

3 months ago

Montreal Quebec GF, CA AXIATA DIGITAL ADVERTISING SDN BHD Part time

BRAND: MANGO

POSITION: SHIFT LEADER

LOCATION: ROYALMOUNT MONTREAL

Fox Group is a leading and fast-growing retailer with 9,000 employees globally, and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada.

MANGO was founded in Barcelona, Spain, is an internationally renowned fashion brand that designs, manufactures, and markets women’s, men’s, and children’s clothing and accessories, with over 2700 stores in 115 markets.

As part of the expansion plans in Canada, we are looking for experienced, energetic, passionate Shift Leaders in our RoyalMount Montreal location. This position reports directly to the Store Manager and together you will build the store team.

JOB DESCRIPTION SHIFT LEADER - PART TIME

The PT Shift Leader (PTSL) plays an important role in driving sales for the organization. The Shift Leader will meet personal selling goals and will coach and motivate associates to achieve their own goals as well. The Shift Leader ensures customers have a consistent quality experience while supporting management in meeting Company expectations and initiatives. The Shift Leader will ensure store standards, which include but are not limited to visual presentation, merchandising, and back of house operations, as per Company direction.

The Shift Leader must have flexible availability which includes the ability to work during peak and non-peak times, weekends, and holidays. This allows the Shift Leader to open or close the store as well as provide coverage during peak times to cover breaks, meetings, and other times as determined by the Store Manager (SM) or Assistant Manager (ASM). The Shift Leader helps set the pace on the sales floor and models desired selling behaviors at all times. The Shift Leader could be scheduled up to 20 hours per week; however, hours may flex up to 30 hours based on the needs of the business.

PTSL COMPETENCIES AND SKILLS

The Shift Leader must demonstrate a set of competencies/skills that establish them as a sales driver within the store as well as show the ability to execute and give direction. These competencies outline a skill set that is required of a Shift Leader to be successful in their role.

Competencies include but are not limited to:

  1. People: Influences people through effective communication. The PTSL can influence people through motivation and persuasion, as well as direct and delegate tasks.
  2. Results: Stays focused on performance. The PTSL drives results and ensures accountability to those results. The PTSL is action-oriented.
  3. Thought: Shows that they understand the business through a strong customer focus and financial acumen.
  4. Self: Remains flexible and adaptable and can manage ambiguity. The PTSL is resilient and maintains composure in all situations.

The Shift Leader may perform other related duties as required by the Company, store/field leadership, and especially regarding customer service.

KEY ROLES/RESPONSIBILITIES

  • Provide and ensure legendary customer experiences consistently.
  • Execute on company strategies.
  • Train and motivate associates to improve selling and customer service performance.
  • Lead selling and service efforts as the MOD during scheduled shifts.
  • Assist customers with wardrobe styling and comfortable with sharing up-to-date fashion knowledge.
  • Display expert product knowledge of product, company history, company policy, and store/company strategies.
  • Assist in resolving customer service matters in absence of SM/AM.
  • Communicate individual and team performance feedback to management.
  • Ensure associates consistently demonstrate client service standards.
  • Assist SM/AM in conducting new associate onboarding and sales training.
  • Ensure adherence to all company policy, procedures, and guidelines in the absence of SM/AM.
  • Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM.
  • Ensure associates receive scheduled breaks and meal periods in absence of SM/AM.
  • Perform opening and closing duties when needed.
  • Perform merchandise flow duties for the sales floor and backroom as directed.
  • Provide leadership or assistance with floor sets, window changes, and other merchandising and visual expectations.
  • Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.

REQUIRED SKILLS/EXPERIENCE

  • Supervisory experience in a comparable retail environment.
  • Proven ability to lead a sales team; viewed as a leader among peers.
  • Demonstrated ability to achieve individual selling goals and metrics.
  • Demonstrated sales accountability, able to analyze selling reports, identify business trends, and react quickly to the needs of the business.
  • Exceptional interpersonal, communication, and customer service skills.
  • Ability to make decisions and mediate conflict within a team environment.
  • Proficient in windows-based software such as Excel, Word, and Outlook.
  • Ability to work a flex schedule (which includes nights, weekends, and holiday availability).
  • Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed.
  • Ability to climb step stools and ladders.
  • Ability to stand/walk for long periods at a time.
  • Possess manual dexterity and hand-eye coordination.
  • Ability to travel to other store locations (if needed) and attend district meetings.
  • This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time. May occasionally involve stooping, kneeling, crouching.
  • Ability to work as part of a team.
  • Ability to effectively communicate with customers, peers, and management.

Fox Group - Mango is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.

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