Senior Insurance Operations Specialist

1 month ago

Welland Ontario LS, Niagara, Canada recruitometry Full time

Senior Insurance Operations Specialist

About The Job:

We are in search of a highly skilled and knowledgeable Senior Insurance Operations Specialist to join our vibrant team at Head Office. As a Senior Insurance Operations Specialist, you will play a pivotal role in supporting the efficiency and effectiveness of our insurance function, while ensuring compliance with market guidelines and regulatory standards. This role requires a candidate with strong relationship-building skills, exceptional organizational abilities, and analytical acumen for efficient problem assessment and resolution. The successful candidate will have the opportunity to collaborate with a high performing team of subject matter experts. If you thrive in a collaborative environment and embody our core values of trust, respect, and support, we encourage you to apply.

What does the Senior Insurance Operations Specialist do?

  • Expert Knowledge on Carrier Rules: Demonstrate proficiency in understanding and applying carrier rules to various underwriting scenarios.
  • Technical Coaching & Support: Provide technical coaching and support to front-line underwriters to enhance their skills and knowledge. Investigate and develop job aids and training material.
  • Underwriting Guidelines: support development of best practices, and the underwriting controls framework to ensure consistency and quality in decision-making processes.
  • Industry Trend Monitoring: Stay informed about industry trends and issues to continuously evolve company guidelines, processes, and best practices.
  • Carrier Products & Processes: Support carrier partner launches of new products, updates, and processes, facilitating seamless integration across key stakeholders.
  • Carrier Engagement: Engage in strategic market activities and support to stay abreast of carriers' activities and align company strategies accordingly.
  • Document Preparation and Publishing: Prepare and publish documents such as best practices to disseminate and communicate essential information across the relevant stakeholders.
  • Ownership and Support of Various Projects: Take responsibility for supporting key projects, ensuring their effectiveness and alignment with company objectives.
  • New Systems & Platforms Support and Rollout: Implement and manage rules for new systems to optimize underwriting processes.
  • Escalation Handling: Address escalations promptly, including those related to market escalations, regulatory issues, and E&O cases.
  • Best Practices Development: Study and develop best practices and procedures based on claims and error and omissions cases to mitigate risks and enhance operational efficiency.
Does this sound like you?
  • A strong team player with a positive attitude and ability to drive change and help others.
  • Excellent interpersonal and networking skills
  • Committed to high standards of performance and accountability.
  • Strong organization and time management skills
  • Proficient at managing multiple projects simultaneously and changing priorities.
  • Innovative mindset, comfortable with new technology, tools, and processes
  • Exercise discretion with confidential information to maintain security and protect privacy.
  • Ability to foster trustworthy and meaningful working relationships within Head Office, branch offices, industry partners, and other stakeholders.
  • Capacity to promote and influence change across the company.
  • In-depth knowledge of carrier rules, underwriting guidelines, and industry trends.
  • Experienced with various market portals and service workflows
  • Experienced with managing complex projects, cases and reports
  • Exceptional working knowledge of Applied Rater, PowerBroker, and other in-house platforms
  • Proficient in Microsoft Office Suite and Office 365, with the ability to utilize these tools effectively for documentation, data analysis, and communication
Qualifications:
  • 10+ years of personal lines or industry related experience
  • RIBO licensed, or willing to obtain
  • CIP, FCIP or CRM designations an asset
  • Post-secondary education preferred
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