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Relationship Manager

3 months ago

Canada, CA Senpilot Full time

We're looking for a full time Relationship Manager to own the customer experience. As a startup, this roles has a broad span and ranges from onboarding to customer support tickets. At Senpilot, we aim to deliver so much value to our customers that they can't believe their experience.

  • Own the customer experience
  • Develop and implement strategies to enhance the overall client support experience
  • Ensure timely and accurate resolution of client inquiries, concerns, and escalations
  • Establish and maintain key performance metrics to monitor team performance and identify areas for improvement
  • Collaborate with other departments, such as sales, product development, and operations, to address client needs and issues
  • Serve as the primary point of contact for high-profile or escalated client accounts
  • Analyze client feedback and data to identify trends and opportunities for service improvement
  • We are a remote WFH company
  • Flexible hours - we only hire A-players who are responsible and manage their own calendars (no strict 9-5 here)
  • Health and Dental benefits
  • Team off-sites with a strong culture of work hard play hard
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