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Product Specialist
3 months ago
Eaton’s Electrical sector is currently hiring a Product Specialist to join our team. This position is based at our Burlington, Canada facility and offers benefits from Day 1.
What you’ll do:The Product Specialist, Residential Light Commercial (RLC) provides support to sales staff, channel partners and customers in pre-sales through post-sales capacity. The individual has key responsibility for the technical and commercial support for residential load centers and breakers. The primary functions of the position are to provide full resolution to technical product queries (from onset to closure), support strategic product roadmap (including execution of new product introduction and product retirements), perform price reviews and assist in other marketing functions.
In this role you will:
- Launch new products and liaison with global teams for new product development.
- Serve as the main point of contact for Eaton sales teams, EatonCare, and all customers (external & internal) on the loadcentres and breakers product family.
- Provide technical product support by responding to customer technical requests including product applications, CSA code requirements and troubleshooting failure.
- Lead the development/maintenance of supporting marketing collateral, including catalogues, presentations, application guides, product aids and new product launch materials.
- Work effectively with internal sales organization and external customers to provide timely and comprehensive quotations and understanding of products while employing value creation strategies to maximize profit margins.
- Manage and support day to day customer and tactical activity as needed such as order expedites, supporting warranty administration, etc.
- Update/maintain product information including set-ups and retirements in different ERP system like Oracle, Global Vista, PDH.
- Provide product training of assigned product lines to internal and external customers.
- Support development and implementation of both strategic and profit plan objectives for load centers and breakers.
Basic Qualifications:
- Bachelor's Degree in Electrical or Mechanical Engineering or Electrical Engineering Technologist Diploma.
- Three (3) years of experience in the electrical industry either in technical support, product specialist, sales or customer service role.
- Must be legally eligible to work in Canada without company sponsorship now and in the future.
- No relocation assistance is being offered for this role.
Preferred Qualifications:
- Technical Professional Designation (P.Eng., CET, C.Tech.).
- Five (5) years of experience in sales, marketing or engineering.
- Excellent communication, organizational and interpersonal skills.
- Excellent presentation skills.
- Demonstrated problem-solving ability.
- Ability to learn market influences.
- Customer service skills.
- Ability to work effectively in team environment and independently.
- Product management and marketing skills.
- Manufacturing / operations awareness, understanding, and financial impact to product line performance.
- Demonstrated project management ability.
- Understanding of power distribution and/or electrical machine control systems, applications, and their associated components.
- Knowledge of MS Office; with strong experience with Outlook, PowerPoint, and Excel.
