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Front Office Supervisor

2 months ago

Vaughan Ontario LJ, York region, Canada Silver Hotel Group Full time
Front of the House Supervisor

We are currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for everyone who walks through our door. Our lobby environment leads the way for a guest’s experience and provides the always-important first impression. Working collaboratively with the Guest Services Manager, the successful candidate will be responsible for supporting the daily operations of the front office team in our incredible hotel. This individual will be responsible for providing support and training to the team in guest-related and room operations, both during the day, afternoon, and night shifts (when-needed). This role requires an individual who thrives on working rotational shifts.

What We Offer
  • Work with like-minded team members who are passionate about their work and keep things fun, every day
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children)
  • RRSP Matching Program
  • Annual Wellness Credit
  • Team Member Referral Program
  • Leadership Development
  • Team Building Events
  • Culture of Recognition Program
  • Hotel Stay Discounts
Key Responsibilities

Reporting to the Guest Services Manager or designate, you will:

  • Ensure a smooth operation of the operation in the absence of the Front Office Manager;
  • Act as a role model in the service vision and standards of the Guest Services Team;
  • Supervise the registration and check-out of guests including processing customer payments, and supporting team members as necessary;
  • Support in training the team on systems, security and cash handling procedures, and service standards;
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Verify that accurate room status information is maintained and properly communicated;
  • Resolve guest problems quickly, efficiently, and courteously;
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members;
  • Understand and comply with all health and safety rules, regulations, and laws;
  • Act as a health and safety leader on the property;
  • Perform other duties as assigned including assisting Food and Beverage Department.
What We Are Looking For
  • Previous supervisory responsibilities required in a hospitality position;
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
  • Thrives in a fast-paced high-pressure environment;
  • Demonstrated ability to interact in a team environment with several divisions/departments;
  • Excellent written and verbal communication skills are essential;
  • Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset;
  • Ability to work flexible shifts which may include days, evenings, overnights, weekends, and holidays.
About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition.

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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