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Infrastructure Specialist

3 months ago

Old Toronto Ontario, CA Rogers Communications, Inc. Full time

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

What are we looking for:
We are looking for a Transport Operations Infrastructure Specialist reporting to the Manager, Optical Networks. The Transport Operations Infrastructure Specialist is responsible for Building/Provisioning, Managing, Maintaining, and Supporting the (SONET, DWDM & CWDM) Optical Transport Network coast to coast. This team pro-actively interacts with a variety of platforms across Network Operations Engineering and Planning, for the following: Fault, Configuration, Support, Performance Management, and Change Management to deliver a high level of Service quality and reliability, reducing MTTR and ensuring the customer has the best experience possible. The successful candidate will become a Transport Infrastructure Specialist, working with the network operations team supporting the network as well as building new services.

What you will be doing:

  • Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, including incident/problem resolution, supporting moves/adds/changes, and maintaining overall network health for Rogers Communications Inc. Optical infrastructure.
  • Design and implement automations across Network Operations using a combination of in-house and open-source development tools.
  • Implement and review network tools/scripts.
  • Identify new automation opportunities based on data-driven analysis.
  • This position requires flexible, 24x7 on-call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering, and Service Delivery.
  • Perform provisioning functions as required for growth activities and project work, deploying and managing multiple projects concurrently.
  • Interface with vendor Technical Assistance Centres for assistance in resolving escalated network outages, chronic customer issues, and network performance issues.
  • Manage maintenance window planned and non-planned activity between the hours of Midnight and Six A.M on an as-required basis.
  • Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance with criticality.
  • Implement engineering specifications for software, hardware, and feature upgrades.
  • Enhance network security through user administration of all transport network elements.
  • Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations.
  • Run monthly performance reports and provide in-depth analysis of metrics that do not meet SLA’s.
  • Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
  • Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment.
  • Develop, establish, and manage platform-specific policies and procedures, including Disaster Recovery Procedures and Business Contingency Planning.
  • Compile investigation reports for major network outages and customer-related issues.
  • Create training documentation and provide training to internal departments.

What you will bring:

  • Post-secondary degree/diploma, specializing in telecommunications.
  • Minimum of 5-10 years’ experience in a Technical Assistance or Network Management environment within an Optical Transport environment.
  • Experience and knowledge in Optical Transport Systems including Legacy platforms (Sonet/SDH, DWDM, and CWDM technology).
  • Proven strong problem-solving and troubleshooting skills and an ability to remain focused during emergency restorations of failed services.
  • Proven communication, analytical, organizational, and decision-making skills to assess situations quickly and make informed decisions.
  • Core competencies should include integrity, accountability, adaptability, teamwork, initiative, and customer service orientation.
  • PC literate including a working knowledge of Microsoft Office Suite – FTP, Telnet, C++, Python, TL1 Scripting.
  • Ability to work efficiently and independently in high-stress situations.
  • Knowledge of Data analytics and Log parsing into tools: e.g., Splunk, Grafana, and others is an asset.
  • Proficient with Visio, Microsoft Office, Windows, and Linux.
  • A positive, friendly, and collaborative approach that will enable you to deal with challenging situations with empathy and sincerity.
  • In-depth knowledge and proven practical experience with:
  • DWDM
  • CPL
  • Photonic
  • Fiber Technology
WAN/LAN internetworking principles and practices,
  • TCP/IP
  • OSPF
  • Python
  • Scripting TL1, CLI
  • Automation
Detailed knowledge of the following Systems and equipment would be an asset:
  • Ribbon
  • Ciena
  • Nortel Optera Metro 3500/5200 and OC48 platforms

Soft Skills Requirements:

  • Proficient written and oral communication skills.
  • Experience with automation methodologies is strongly preferred to deliver innovative ideas to increase efficiency.
  • Ability to make quick decisions in high-stress environments.
  • Demonstrated ability to work effectively in a team environment, in an organized, methodical, and pleasant manner.
  • Ability to express good collaboration across the organization’s customers, stakeholders, and peers.
  • Well-versed in the latest technology offerings, capabilities, and trends.

What’s in it for you:
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

  • Competitive salary & annual bonus
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

Paid time off for volunteering

  • Company matching contributions to charities you support.
  • Rogers First: priority in applying to internal roles of interest.

Wellness Programs:

  • Homewood employee & family assistance program.
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
  • Low or no-cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity:

  • Work for an organization committed to environmental protection.
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities, and Women. We all bring something different, and we know what makes us different makes us great.

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology & Engineering
Requisition ID: 312827

At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. You matter to us For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

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