Service Relationship Specialist
1 month ago
Apply locations: CAN, Ontario - Full Time Remote
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR24071109
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement: Remote
Job Description:
The Service Relationship Specialist role represents Manulife externally with existing and potential corporate clients (large and jumbo) as well as our key Advisor Firms and Partners. They work alongside the Account Executives in this client-facing role and support our distribution partners in delivering value-added benefits and superior service to Plan Advisors/Consultants and Plan Sponsors. This role requires an advanced skill set in the corporate space to accelerate growth in our book of business, perform tasks required, and be proficient in retaining corporate clients.
Responsibilities:
- Support:
- Support distribution partners in the acquisition of new business; participate and present in finalist presentations and implementation meetings.
- Respond to benefit plan inquiries and resolve escalated and complex inquiries from Plan Sponsors, Plan Advisors/Consultants, and internal department contacts.
- Champion for a successful outcome for all involved, responsible for the successful resolution and negotiation of all service escalations.
- Initiate amendment requests ensuring that information is complete and outstanding requirements are obtained in a timely manner.
- Collaborate with our Customer Experience/Operations teams to facilitate information-sharing and identify key issues.
- Assist with general internal initiatives related to Group Benefits services, products, and procedures.
- Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors.
- Advise:
- Build and maintain successful relationships with existing and potential partners.
- Prepare and analyze client reports for review.
- Provide expertise on Manulife’s digital experience for group benefits clients.
- Support group benefits clients in driving adoption of our digital tools.
- Educate:
- Deliver presentations to employee groups to facilitate enrollment and/or introduce their Group Benefits.
- Meet with plan administrators to train and educate them on effective methods of plan administration.
Job Requirements:
- Extensive Group Benefits knowledge and experience.
- In-depth knowledge and understanding of the Group Benefits products and services.
- Strong customer-facing skills including expectation management and communication skills.
- Must have a valid driver’s license and a personal automobile.
Competencies:
- Excellent analytical, problem-solving, interpersonal, organizational, and time management skills.
- Strong attention to detail.
- Ability to work independently and in a team setting.
Salary & Benefits:
The annual base salary for this role is listed below:
Salary range: $67,275.00 CAD - $112,125.00 CAD
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, and more.
Manulife is an Equal Opportunity Employer.
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