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Commercial Order Management Specialist

1 month ago

Mississauga, Ontario, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

Position: Commercial Order Management Specialist

Report to: Commercial Order Management Manager

Location: Statesman, Mississauga

Who We Are: Carrier Enterprise Canada (CEC) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) and refrigeration products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CEC offers customers a wide range of HVAC/R product lines, competitive pricing, best-in-class customer service and valuable, time-saving services that positions CEC as an industry leader. With 36 locations in Canada and over 150+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, there is a location to service our customers HVAC/R needs.

We are currently accepting internal and external applications for the Commercial Order Management Specialist

The Opportunity:

  • Accept and process new commercial orders from Account Managers and Inside Sales Reps
  • Keep customers and sales department informed of product availability, status of their orders, and issue Order Acknowledgements
  • Make necessary changes, additions, deletions, substitutions or cancellations to equipment orders as required, including arrange for modifications to equipment
  • Work with Factory (Carrier) and outside vendor to expedite shipments
  • Release goods to meet customer requirement dates, coordinate deliveries with outside vendor items and factory product
  • Manage an open order report for date accuracy
  • Create and maintain relationships with customers, managing expectations, delivering difficult news, resolving issues

Skills and Behaviors

  • Minimum 3-5 years of strong preferred technical customer service environment, ideally in the HVAC industry.
  • Post-secondary degree/diploma (preferred but not required)
  • Computer literate, specifically Word, Excel and Outlook (CloudSuite Distribution CSD ERP experience is an advantage).
  • Outstanding customer focus with experience handling customer expectations and resolving issues
  • Organized, independent worker who is able to work under pressure to meet deadlines and multitask
  • Top notch communication skills to respond effectively to internal and external customer inquiries, with a focus on professionalism, teamwork and follow up.

What's in it for you?

  • Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability
  • We are a team built on trust and integrity
  • We believe our people are what delivers a high level of customer experience
  • We offer competitive salary, incentive and benefits
  • We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology

We offer competitive salary, incentive, and benefits such as:

  • Health, Dental & Vison Care
  • Life & Disability Insurance
  • Travel Assistance Coverage
  • Company Pension Plan with a company contribution
  • Employee Assistance Program

*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA") to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality.