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Marketing Account Manager

2 months ago

Montreal Quebec, Québec, Canada EZShop Full time

Job Title: E-Commerce Marketing Account Manager


Location: Montreal, Quebec, Canada


Job Type: Full-Time, In-Person


About Us:

Ezshop is a leading e-commerce marketing agency that manages hundreds of e-commerce stores for local retailers across North America. Our mission is to help local businesses thrive in the digital marketplace by providing comprehensive and tailored e-commerce solutions.


We are seeking a motivated and detail-oriented E-Commerce Account Manager to join our dynamic team and ensure the success and satisfaction of our clients. This position is in-person at our office in Saint-Henri, Montreal.


Key Responsibilities:

  • Organize and conduct introductory meetings with services and customers to ensure a smooth onboarding process for new customers.


  • Oversee the artistic direction of every e-commerce delivered, ensuring it aligns with customer expectations and company standards.


  • Collaborate with customers to define and establish clear success objectives tailored to their needs and goals.


  • Work closely with services teams to ensure customer objectives are met, providing regular updates and feedback.


  • Monitor and address churn, working proactively to retain customers and enhance their experience with our services.


  • Ensure every customer adheres to payment schedules and resolve any payment-related issues promptly.


  • Manage and respond to customer complaints and unsatisfaction messages, striving to resolve issues efficiently and effectively.


Qualifications:

• Passionate about e-commerce and staying up-to-date with industry trends.

• Proven experience in account management or a related field.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and projects simultaneously.

• Detail-oriented with excellent organizational skills.

• Proficiency in using CRM software and other account management tools.

• Ability to work collaboratively with cross-functional teams.


Benefits:

• Competitive salary and performance-based bonuses.

• Health, dental, and vision insurance.

• Opportunities for professional development and growth.

• A supportive and collaborative work environment.