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IT Help Desk Administrator

3 months ago

Airdrie Alberta PB, Calgary region, Canada Cam Clark Auto Group Full time

An excellent opportunity with a quickly growing, dynamic business…

The Cam Clark Auto Group is seeking a patient and friendly IT Help Desk Administrator for our Cam Clark Ford Airdrie Location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience

In the position of IT Help Desk Administrator reporting to the IT Director, you will be responsible for assisting our dealerships with technical support.

You will be accountable for:

  • Providing end-user support for company-issued devices and applications, including handling phone and e-mail support, overlooking the IT help desk system, and assisting users in a timely fashion.
  • Monitoring of network connectivity and equipment, including servers, workstations, printers, security systems, routers, switches, firewalls, VoIP phones, smartphones, and associated peripherals for the Cam Clark Motor Corp.
  • Traveling to our other locations for on-site hardware installation, repair, and support. A valid driver’s license and passport may be required.
  • Determining the best course of action for repair or replacement of malfunctioning/end-of-life equipment.
  • Administrating core network services including Active Directory, Office 365, DMS (PBS, DealerTrack), and VoIP systems (Avaya, 3CX, Cisco).
  • Updating technical knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations. Tests and evaluates products and services as potential solutions/incremental improvements, including participation in product trials and beta tests.
  • Maintaining and improving written policies, procedures, technical documentation, and training aids.
  • Reporting to the Cam Clark Motor Corp Information Technology Director and Help Desk Manager.
  • Other duties as required.

To be successful in this role, you must have:

  • A minimum of two years of IT support experience and similar responsibilities.
  • Strong customer service and communication skills.
  • Previous experience as an IT Help Desk Support or related experience.
  • A+ required, Network+ is considered an asset.
  • A basic understanding of:

- Windows Server and Active Directory user management
- Office 365 management
- Networking concepts
- Installing / Troubleshooting print devices

  • Knowledge of Avaya and 3CX is considered an asset.
  • Knowledge of PBS or Dealertrack DMS software is considered an asset.
  • The ability to work independently as well as remotely within a team.

You can look forward to a competitive pay plan along with paid vacation time, and extended health benefits including extended medical and dental care.

If you feel you are qualified for this role, please submit your resume.

Only candidates who are most qualified for the position will be contacted.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Airdrie, AB T4A 0R2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • What are your salary expectations?

Experience:

  • IT support: 2 years (preferred)

Work Location: In person

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