Manager, Payments Incident Response, Global Transaction Banking
4 weeks ago
Requisition ID: 202537
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
The Manager, Payments Incident Response is responsible for supporting a global payments resiliency framework, focused on executing effective recovery strategies and tactics in the event of a payment systems outage. The Manager, Payments Incident Response will be responsible for safeguarding the bank’s critical payment services from technology disruptions and outages as well as attacks and threats from malicious parties. In the event of an outage, this individual will support and coordinate a cross-functional team towards executing containment and recovery playbooks to mitigate bank and customer impact.
What You’ll Do:
- Engage in and support the incident response process for payment applications, including the timely identification, classification, prioritization, and resolution of payment-related incidents.
- Prioritize efforts to identify and mitigate client impact during incidents and effectively communicate with clients and stakeholders to uphold trust and transparency.
- Identify and track action items aimed at improving payments resiliency based on post-incident reviews and RCA findings. Ensure accountability and follow-up on action items to drive continuous improvement in payment systems reliability and stability.
- Drive the identification, definition, and benefits quantification of operational change proposals created to improve resiliency through prevention and effective recovery from payment outages.
- Optimize resilient operational processes and drives end-to-end operational efficiency by collaborating with payment transformation teams across business, operations, finance, compliance, AML, and technology.
- Seek a deep understanding of the end-to-end payment process, working across operational teams in GWO, MTO, Treasury, Finance, Global Ops, BSC, Canadian Banking and Compliance to ensure successful implementation of target state processes.
What You’ll Bring:
- Bachelor’s degree in Business Administration, Engineering, Computer Science or related field.
- 3+ years of experience in payments operations, incident management, or related field.
- Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
- Knowledge of the high-value payments domain including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), and other global RTGS models.
- Solid knowledge of the domestic low-value payments domain including ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac and real-time payment and settlement frameworks in production and under development.
- An Agile mindset with a focus on delivering business value associated with operations transformation.
- Experience in other areas of capital markets including FX, reconciliation, settlement.
- Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
- Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics).
- Proven leadership, collaboration, and presentation skills.
- Certification in relevant areas such as ITIL or PMP is a plus.
Work Arrangement:
This is a hybrid role where our employees work mostly from home, with occasional days in the office. This is subject to change based on the needs of the business.
Please note that this role holds the option to work from either our Scarborough location, or Toronto downtown office.
Interested?
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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