Bilingual Client Services Specialist
4 weeks ago
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
NOC 64400
What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
The purpose of the Client Services Specialist is to develop a positive client experience by understanding and responding to clients’ enquiries quickly, professionally and accurately.
As the primary point of contact for our clients, the Client Services Specialist must provide exemplary customer service and recognize opportunities to proactively position other Questrade products and services to better meet the client’s needs.
What’s it like working as a Bilingual Client Services Specialist (French/English) at Questrade?
The Bilingual Client Services Specialist responds to incoming inquiries from clients by phone, email and instant messaging.
They respond to a variety of client issues including: account inquiries, transaction inquiries, product inquiries and technological assistance.
In addition, the Client Services Specialist may contact clients directly to advise of issues in their accounts or to follow up on other concerns.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Effectively and efficiently manage each client interaction from first contact to resolution;
- Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);
- Become subject matter expert on Questrade products and services;
- Provide technical support to clients on Questrade’s various trading software platforms;
- Presenting value added solutions (including products, tools and resources) in addition to exploring opportunities relevant to the client;
- Resolve client problems in a professional manner, escalating issues as required;
- Keep current on Questrade’s products, services, programs, policies and procedures;
- Participate in team meetings and workshops.
- Have a post-secondary degree/diploma in related field
- Are flexible to work rotating 8-hour shifts including evenings and weekends
- Your written and spoken English and French is impeccable, and your communication skills are highly polished.
- Have completed Canadian Securities Course (CSC)
- The shifts will be scheduled 5 days per week, not exceeding 40 hours in total; however, the working hours/days of the week may fluctuate from one week to another.
- The 8-hour shifts will be scheduled between 7:30 am-10 pm on Mondays-Fridays (working in the office) and 10 am-6 pm on Saturdays & Sundays (working from home if scheduled for a weekend shift), including statutory holidays.
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Apply Now #J-18808-Ljbffr
-
Timmins, Ontario, P0K, Timiskaming, Canada FLSmidth Full timeScreen and Trommel Media Solution Specialist – Eastern CanadaDo you want to make a difference in the world and contribute to a sustainable future?We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.Job scope:The Regional Solution Specialist will be responsible for the Screen & Trommel Media...
-
Client Executive, Small Market Commercial
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada NFP, an Aon company Full timeINSID012012_9Business Line: Commercial Lines, Small/Medium Enterprise BusinessHours Per Week: 35 (Full-Time)Location: Ontario - Any location - Hybrid SettingJob Duration: Full-Time, PermanentCompensation: Salary + CommissionsAbout The RoleWe’re looking for an Account Executive/Producer to join our award-winning Business Insurance division for our Ontario...
-
Business Development Officer
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada Commercialbioenergy Full timeJob Description: Under the direction of the Company’s Manager, the business development intern will:Prepare sales materialsAssist in retaining potential clientsData and file managementSupport Business Consultant’s project research needsCommunity profile-based researchInput data into spreadsheet softwareUpdate monthly reporting on research tasksCompleting...
-
Timmins, Ontario, P0K, Timiskaming, Canada FLSmidth Full timeDo you want to make a difference in the world and contribute to a sustainable future?We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge.Job scopeThe Regional Solution Specialist will be responsible for the Screen & Trommel Media service/product line, identify business opportunities, generate...
-
By-Names-List, Coordinator
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada Cochrane District Social Service Administration Board Full timeDivision: System of CareJob reports to: System of Care Program ManagerSalary: $31.83 – $38.25SummaryUnder the direction of the Program Manager, System of Care, responsible for Homelessness Programs, the By-Name List Coordinator is responsible for the collection, organization and maintenance of client and system-level data required for the on-going...
-
By-Name-List Coordinator
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada CDSB Full timeDivision: System of CareJob reports to: System of Care Program ManagerSalary: $31.83 - $38.25 Summary Under the direction of the Program Manager, System of Care, responsible for Homelessness Programs, the By-Name List Coordinator is responsible for the collection, organization and maintenance of client and system-level data required for the on-going...
-
Lab Patient Technician
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada LifeLabs Medical Laboratory Services Full timeImprove lives. Love your job. Grow your career.Do you want to help improve patients’ healthcare outcomes? Now you can. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients. LifeLabs is...
-
Operations Supervisor
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada Timmins Economic Development Corporation Full timeUnder the guidance of the Program Manager, Housing Services/Maintenance, the Operations Supervisor will be responsible for providing a range of internal and external services. Work will be performed in accordance with CDSB policies and procedures and CDSB visions and values.Key Responsibilities of PositionProvides operational advice and support developing...
-
Banking Advisor
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada National Bank of Canada Full timeA career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients.This role offers...
-
Manager, Assurance
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada MNP Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Assurance and Accounting team as a Manager, Indigenous Services. This diverse team of professionals works with more than 250 Indigenous peoples,...
-
Manager, Assurance
3 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada ACCA Careers Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Assurance and Accounting team as a Manager, Indigenous Services. This diverse team of professionals works with more than 250 Indigenous peoples, groups...
-
Banking Advisor
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada Banque Nationale du Canada Full timeArea of Interest: Advisory services, Personal banking A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric...
-
Medical Lab Assistant
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada LifeLabs Medical Laboratory Services Part timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Improve lives. Love your job. Grow your career. Looking for an interesting job where you can make a difference? Look no further. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services...
-
Medical Lab Assistant
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada LifeLabs Medical Laboratory Services Part timeImprove lives. Love your job. Grow your career. Looking for an interesting job where you can make a difference? Look no further. LifeLabs Medical Laboratory Services is a proud Canadian company with over 50 years’ experience. We provide laboratory testing services that help healthcare providers diagnose, treat, monitor and prevent disease in patients....
-
Mechanical Engineer
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada J.L. Richards & Associates Limited Full timePop quiz: Are you a true leader with a personal vision and a big-picture mindset? Does working with an experienced team to create high-quality custom solutions for clients using innovative technologies and alternate delivery methods excite you? Are you a resourceful, dynamic, and driven Mechanical Engineer with at least 5-7 years of experience in the design...
-
Senior Accountant, Assurance and Accounting
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada MNP Full timeMake an impact with our Assurance & Accounting team as a Senior Accountant. This diverse team of professionals is dedicated to exceeding clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed...
-
Project Manager
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada EBC Inc. Full timeJob DescriptionEBC thinks outside the box and deploys all its know-how to carry out major infrastructure projects: bridges, roads, highways, tunnels, marine installations. Our ability to meet deadlines and budgets as well as our vast expertise in the field allow us to actively participate in large-scale projects such as the Samuel-De-Champlain Bridge, the...
-
The Shoe Co.
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada Designer Brands Part timeWILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.?At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full potential...
-
The Shoe Co.
4 weeks ago
Timmins, Ontario, P0K, Timiskaming, Canada DSW Designer Shoe Warehouse Part timeWILL YOUR SHOES TAKE YOU TO A CAREER AT THE SHOE CO.? At Designer Brands Canada, we encourage you to be yourself and respect others for who they are. Our diversity makes us strong and creates an inclusive and welcoming environment where everyone’s self-expression is highly valued. We know that fostering diversity and inclusion brings out your full...
-
Child Care Cook
1 month ago
Timmins, Ontario, P0K, Timiskaming, Canada Ymcanorthbay Part timeThe YMCA of Northeastern Ontario is a dynamic charity dedicated to strengthening the foundations of communities by offering opportunities for personal growth, community involvement, and leadership. We have been offering programs and services to the North Bay community since 1958 and to the Greater Sudbury community since 1936! To learn more about our...