Change Management Lead
4 weeks ago
Job Category: M&P - AAPS
Job Profile: AAPS Salaried - Information Systems and Technology, Level E
Job Title: Change Management Lead
Department: OCIO | Communications
Compensation Range: The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.
Posting End Date: August 15, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job Summary: The Office of the Chief Information Officer (OCIO) at the University is seeking a Change Management Lead to oversee critical IT-enabled projects. This position will primarily focus on critical technology projects driven by UBC IT. The role spearheads change management efforts, assesses the impact of proposed changes involving information technology architecture, processes, tools, metrics, documentation, IT services area, and information systems configuration area at both UBCV and UBCO campuses, and provides strategic leadership for the implementation of new SaaS-based systems.
The successful candidate will partner with the Project Manager or Service Owner to ensure smooth adoption and effective risk mitigation throughout multi-year projects. These new platforms will consolidate existing applications into a unified system, significantly transforming business processes and user experience across the UBC community.
Key Responsibilities:- Leading strategic engagements with campus wide (faculty, students, staff) stakeholders to organize change management and technology adoption.
- Developing a comprehensive change strategy that integrates both business process and technology changes.
- Leading change by collaborating with senior business stakeholders.
- Establishing a robust plan for change management.
- Engaging vendor stakeholders from the RFP stage to negotiate change deliverables.
- Coordinating closely with internal and external communication teams.
Change Management deliverables for various projects will be spread over 5 main focus areas:
- Communicate
- Engage
- Train
- Support
- Sustain
Additional responsibilities include:
- Work with the Sr Business Analysts, Business SMEs and Technical Solution Architects to assess the impact that stakeholders will experience.
- Lead the development of a Change Management Strategy.
- Lead the development of Communication & Engagement Strategy & Plan.
- Develop training strategy & training plan.
- Lead high-impact change management activities.
Undergraduate degree in a relevant discipline. Minimum of eight years of related change management experience including at least two years of managerial experience. In-depth knowledge of both technology solutions and business operations.
Skills:- Extensive experience in change management and strategic communications.
- Deep understanding of the psychological and operational aspects of change.
- Familiarity with IT Service Management and structured change management methodologies.
- Exceptional active listening skills.
- Strong communication skills.
- Collaboration
- Communication for Results
- Problem Solving
- Initiatives
- Analytical Thinking
- Business Enterprise Knowledge
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