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Conservation & Energy Management Program Specialist

3 months ago

Surrey Metro Vancouver Regional District, CA FortisBC Full time

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Salary Min: $64,600.00 Annually
Salary Max: $91,800.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: Yes
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.

We're actively seeking new talent to join our mission of transforming B.C.'s energy landscape. As one of with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. You enjoy collaborating and working with various teams to build exceptional partnerships to deliver and achieve business objectives. To top it all off, you're passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire multiple Program Specialists. You will support our Residential, Commercial & Industrial, or Program Operations groups by driving our conservation programs and nurturing customer-centric experiences and maintaining strong relationships. We want you to utilize your customer-centric vision to simplify the customer experience and leverage customer insights to drive program participation forward.

In this role, you will:

As our Residential Program Specialist, you will:

  • Build rapport with external and internal program partners and offer support as their industry expert.
  • Initiate, plan and execute program changes to adapt to changing regulatory, policy and energy efficiency requirements.
  • Lead the development of new program offerings from concept to implementation.
  • Develop and implement a strategy to further advance market adoption of mechanical and building envelope design for residential new construction.
  • Work with key stakeholders and project partners to implement integrated design facilitation training.
As our Commercial & Industrial Program Specialist, you will:
  • Facilitate and deliver our commercial and industrial programs by developing a working knowledge of these programs, processes and systems.
  • Identify opportunities to improve customer service and operational efficiency.
  • Deliver world-class customer service to all program stakeholders.
  • Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis.
As our Program Operations Specialist, you will:
  • Be laser-focused on the customer journey from initial application to timely and accurate payments of rebates.
  • Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
  • Collaborate with internal partners to craft bespoke solutions for our customers.
  • Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis.
What it takes:
  • A diploma in business, communications, energy management or a related discipline from a recognized program, plus a minimum of three (3) years of recent and related experience in program development.
  • Project Management Professional or Certified Energy Manager designations would be an asset.
  • Demonstrated customer service approach and relationship building skills with program stakeholders.
  • Exceptional organizational and project management skillset.
  • Ability to work independently and with partners in a fast-paced environment with complex processes.
  • A ‘get it done right’ and ‘can do’ perspective that fosters strengthened relationships through every engagement.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our. #J-18808-Ljbffr