Assistant Manager

4 weeks ago

Ottawa Ontario KA E, Ottawa, Canada DUER Full time
ASSISTANT MANAGER

Job Description

ABOUT US
At DUER we turn fashion into technical apparel for an active lifestyle, because we believe you should be able to do everything you do in a day without having to change your clothes. Inspired by the modern, active individual, a clothing line for men and women that maximizes performance without sacrificing style. From denim that you can cycle in, to pants that eliminate sweat, DUER enables you to do everything you do in a day - in style.
We're looking for an Assistant Manager (Full-time) to join our store team Having a passion for customer service is a must, along with embodying our DUER values of authenticity and adventure.
Reporting to the Store Manager, this individual will be responsible for all aspects of store operations, sales, and team development - along with growing our DUER community.

WHAT WE'RE LOOKING FOR
Entrepreneurial mindset
Natural leader with the ability to develop and inspire a team
Drive to grow the DUER community and expand our reach, one pant at a time
Results driven leader
Passion for customer service
Operational excellence
Highly professional and organized self-starter
Excellent interpersonal and written communication skills
Fun and upbeat personality
Embody what it means to be a DUER

CORE RESPONSIBILITIES

STORE OPERATIONS
Lead, manage, and execute day to day operations at the store
Implement and maintain in-store merchandising plans to the highest standard
Assist all inventory management processes (product replenishment, back stock maintenance, shipping/receiving)
Collaborate with the Store Manager to update and implement policies and processes
Support the Omni-Channel experience in-store; Ecomm Order Management, Curbside Pick Up, Ship to Home
Anything else as delegated by the Store Manager

DRIVING SALES
Ensure KPI and sales goals are always met and exceeded
100% on the sales floor to lead by example and coach in the moment
Manage and achieve in-store KPI's
Lead by example on the sales floor while coaching and developing all staff in the moment
Bring to life all marketing initiatives and campaigns

CUSTOMER EXPERIENCE / COMMUNITY / BRAND
Ensure customer experience is world-class on the sales floor, all of the time
Plan, execute, and grow the local DUER community through store events, partnerships, and ambassadors
Become an internal product knowledge expert and truly live and breathe the DUER brand
Be a lead brand ambassador in the local community

PEOPLE
Assist the Store Manager in all HR functions related to hiring, team development, scheduling, payroll, and performance management
Train, and develop a high performing team that provides world-class experiences
Coach and develop the team on a daily basis towards our goals

SCHEDULING + AVAILABILITY
Generally works between 32-40 hours per week
Needs to be available 1 full weekend day every week (Saturday or Sunday)

QUALIFICATIONS
2+ years retail management experience
Post-secondary education or university degree -preferred
Previous experience in fashion/performance apparel industry

WHY DUER?
Generous employee discounts
Clothing allowance
Great growth potential
Fun, engaging, and innovative retail experience

HOW WE WORK
Solutions Focused Leaders; We as a team strive to find solutions for challenges that we face rather than be in complaint. We are solving for the future in mind (what might 'break' at a certain volume/store count)
Personal Responsibility; We as a team take personal responsibility for our actions as well as those of our teams and business.
Initiative + Proactive; We take initiative to do things before we are asked, we anticipate what is needed and do it.
Creative; We are creative and think outside of the box to develop our people, drive results and create experiences for our customers.
Take Risk and Fail Fast; We try new things and fail, likely a lot, most importantly we learn from it.
Be Confident; We are confident, if we have an idea, we share it. If we think that there is a better or different way to do something, we share it. We honor our experience and ideas to contribute to the team and organization.
Relentlessly Prioritize; We know that everything cannot be a priority. We know what we are saying "yes" to and what we are saying "no" to.
Customer Focused; We make decisions with the customer in mind, always. We have two customers, external customers as well as internal employees.
People First, Always; We lead with both our customers and employees in mind, always.
We are Honest; even when it's hard, we do the right thing, which is likely never the easy thing. Because clear is kind.

Job Type: Full-time

Pay: $23.50-$26.00 per hour

Expected hours: 32 - 40 per week

Benefits:
Extended health care
Paid time off
Store discount
Schedule:
Monday to Friday
Weekends as needed

Work Location: In person

Expected start date: 2024-06-04

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