IT Specialist

Source Energy Services’ success is attributed to the passion and commitment of our employees across all levels of the company. We are a company of dedicated, hard-working professionals who proudly work within the energy industry. Be part of a growing, dynamic, and evolving company.

Job Title: IT Support Analyst

Reports To: IT Manager

Location: Grande Prairie, AB

Under the supervision and direction of the Information Technology (IT) manager, the IT Support Analyst is responsible for assisting with maintaining daily operations of the IT environment.

What You’ll Be Doing:

• Provides desktop support for users both onsite and remotely;
• Performs IT equipment provisioning and user onboarding;
• Microsoft Active Directory and Azure/Entra user administration;
• O365 Exchange user administration;
• Troubleshooting various network and VPN issues;
• Works with other departments and vendors on IT related projects; and
• Completes other relevant duties and projects as assigned.

Who We’re Looking For:

• Two or four-year degree in Computer Science/Information Technology.
• 3 – 5 years of proven working experience in the IT industry.
• Strong communication skills and customer service orientation.
• Strong knowledge of Windows OS and Microsoft Office 365.
• Strong knowledge of Microsoft Active Directory and Azure/Entra.
• Knowledge of structured cabling.
• Problem solving and root-cause determination skills.
• Knowledge of internet protocol and networking principles.
• Knowledge of managed switches and UTM Firewalls.
• Must have a valid drivers’ license.
• Must be flexible to work remotely and travel to location as required.
• Must be flexible to take afterhours calls.
• Ability to work with minimal supervision and as part of a larger team.

What Will Help You Succeed:
We are looking for individuals with a hardworking attitude. Individuals must be self-motivated and adaptable to change. Other things that will help you succeed in this role include:

• Experience with VMware virtual infrastructure;
• Experience with Microsoft Azure cloud computing;
• Experience with the installation, troubleshooting and servicing of camera security systems;
• Experience with installation, troubleshooting and servicing network cabling; and
• Experience with HMI/PLC production automation.

Nice to Have:

• A high performer who is strongly motivated to meet deadlines;
• Excellent interpersonal skills including strong communication both orally and written with the ability to build relationships;
• A strong team player;
• Ability to manage time effectively, set priorities and meet deadlines with strong organization skills; and
• Ability to learn, adapt to change and be flexible in a dynamic, rapidly changing environment.

ABOUT SOURCE ENERGY SERVICES:

Source Energy Services is a company that focuses on the integrated production and distribution of frac sand, as well as the distribution of other bulk completion materials not produced by Source. Source provides its customers with an end-to-end solution for frac sand supported by its Wisconsin and Peace River mines and processing facilities, its Western Canadian terminal network and its “last mile” logistics capabilities, including its trucking operations, and Sahara, a proprietary well site mobile sand storage and handling system.

Source’s full-service approach allows customers to rely on its logistics platform to increase reliability of supply and to ensure the timely delivery of frac sand and other bulk completion materials at the well site.

Date Updated: May 2024

This description is not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed. It is understood that this is not a contract. Management retains the discretion to add to or change the duties of the position without notice at any time.