Bilingual Property Administrator

2 weeks ago

Montreal Quebec, Québec, Canada Hays Full time

Bilingual Property Administrator

3 month contract- End Dec 2024

Montreal- In office


Responsibilities

  • Execute daily administrative requests from the regional team, which will include writing memos, drafting correspondence, reviewing documents, printing, and other general administrative responsibilities.
  • Deliver an exceptional living experience by way of excellent customer service to all prospects, residents, and guests.
  • Prepare and distribute correspondence to tenants.
  • Review and record monthly recurring billings.
  • Provide weekly status reports on account receivables.
  • Prepare rental letters as required.
  • Liaise with tenants regarding service matters.
  • Read and understand leases to ensure accurate information is received and maintained.
  • Maintain and update tenant information, including phone numbers, contact names and emergency contact information as changes occur.
  • Ensure all tenants have provided current insurance certificates that are in compliance with the lease agreement.
  • Liaise with tenants and contractors as required or directed.
  • Attend property meetings and provide minutes as required.
  • Oversee uniform orders for the property.
  • Execute on other general and administrative duties as required by the Property Manager and other members of the team to ensure efficient operation of the property.


Qualifications:

  • Bachelors degree, Diploma or Certificate in Real Estate, Hospitality, Business or related discipline is not required but would be considered an asset.
  • 2-5 years of experience in a customer service or administrative role.
  • Superior customer service skills.
  • Excellent and confident communication, both oral and written.
  • Computer literacy and comfort using / learning new programs and systems. Comfort with Microsoft Office programs is required.
  • Proficiency in Yardi software.
  • Some flexibility to work evenings and weekends on an ad-hoc basis (ie: resident events, emergencies).
  • Ability to work well under pressure and within tight deadlines.
  • Self-motivated, curious, responsive, and result driven.

Bilingual French and English



Principales responsabilités :


  • Exécuter les demandes administratives quotidiennes de l'équipe régionale, ce qui comprend la rédaction de mémos, la rédaction de correspondance, l'examen de documents, l'impression et d'autres responsabilités administratives générales.
  • Vous êtes en mesure de fournir une expérience de vie exceptionnelle par le biais d'un excellent service à la clientèle à tous les prospects, résidents et invités.
  • Préparer et distribuer la correspondance aux locataires.
  • Examiner et enregistrer les factures mensuelles récurrentes.
  • Fournir des rapports hebdomadaires sur l'état des comptes débiteurs.
  • Préparer les lettres de location selon les besoins.
  • Assurer la liaison avec les locataires en ce qui concerne les questions de service.
  • Lire et comprendre les baux pour s'assurer que des informations exactes sont reçues et conservées.
  • Maintenir et mettre à jour les informations sur les locataires, y compris les numéros de téléphone, les noms des personnes à contacter et les informations sur les personnes à contacter en cas d'urgence, lorsque des changements surviennent.
  • S'assurer que tous les locataires ont fourni des certificats d'assurance à jour et conformes au contrat de location.
  • Assurer la liaison avec les locataires et les entrepreneurs, selon les besoins ou les instructions.
  • Assister aux réunions de l'immeuble et rédiger les procès-verbaux si nécessaire.
  • Superviser les commandes d'uniformes pour la propriété.
  • Exécuter d'autres tâches générales et administratives demandées par le gestionnaire immobilier et d'autres membres de l'équipe afin d'assurer le bon fonctionnement de la propriété.


Qualifications et expériences :

  • Un baccalauréat, un diplôme ou un certificat en immobilier, en hôtellerie, en commerce ou dans une discipline connexe n'est pas exigé, mais serait considéré comme un atout.
  • 2 à 5 ans d'expérience dans le domaine du service à la clientèle ou de l'administration.
  • Compétences supérieures en matière de service à la clientèle.
  • Excellente communication, tant orale qu'écrite.
  • Maîtrise de l'informatique et aisance dans l'utilisation et l'apprentissage de nouveaux programmes et systèmes. L'aisance avec les programmes Microsoft Office est requise.
  • Maîtrise du logiciel Yardi.
  • Une certaine flexibilité pour travailler les soirs et les fins de semaines sur une base ad hoc (p. ex. événements pour les résidents, urgences).
  • Capacité à travailler sous pression et dans des délais serrés.
  • Motivation, curiosité, réactivité et volonté d'obtenir des résultat

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