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Bilingual Servicing Analyst

3 months ago

Toronto Ontario, Ontario, Canada Insight Global Full time

Required Skills & Experience


- 1-3 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience

- Commerce or Finance

- Bilingual - fully fluent in French and English

- Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods

- Ability to calculate fees and interest

- Knowledge and understanding of the business unit's products and services, processes, and controls

- Knowledge of standard desktop applications and department systems and applications

- Strong communication skills both written and verbal

- Ability to manage time effectively and prioritize tasks

- Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment

- Ability to work Monday to Friday, 11am - 7pm EST.


Nice to Have Skills & Experience


- Experience working in a banking or enterprise-level financial institution

- Experience working on LoanIQ - Exposure to syndicated loans

- Experience in corporate and commercial lending and loan servicing


Job Description


Insight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following: -Provide loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. - Deliver agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. - Address customer services issues according to established parameters, escalating as required - Support change management of varying scope and type; tasks typically focused on execution and sustainment activities - Execute routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements - Investigate and address specific customer issues - Complete administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required -Support the development of tools and delivery of training focused on delivering business results -Integrate information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting -Collaborate to execute loan servicing and monitoring requests - Prepare customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.


Compétences et expérience requises


- 1 à 3 années d'expérience pertinente et diplôme d'études postsecondaires dans un domaine connexe souhaitable ou une combinaison équivalente d'études et d'expérience

- Commerce ou Finance

- Bilingue - maîtrise parfaite du français et de l'anglais

- Expérience de la distribution d'argent par virement direct, virements électroniques, SWIFT ou autres méthodes

- Capacité à calculer les frais et les intérêts

- Connaissance et compréhension des produits et services, des processus et des contrôles de l'unité commerciale

- Connaissance des applications de bureau standard et des systèmes et applications du département

- Solides compétences en communication écrite et verbale

- Capacité à gérer efficacement son temps et à hiérarchiser les tâches

- Autodidacte avec une attitude désireuse d'apprendre et de grandir dans un environnement de travail passionnant et rapide

- Capacité à travailler du lundi au vendredi, de 11 h à 19 h HNE.


FrançaisAgréable à avoir Compétences et expérience


- Expérience de travail dans une banque ou une institution financière d'entreprise

- Expérience de travail sur LoanIQ - Exposition aux prêts syndiqués

- Expérience en prêts aux entreprises et commerciaux et en services de prêts


Description du poste


Insight Global recherche un analyste de services pour rejoindre l'équipe de l'un de nos grands clients bancaires du centre-ville de Toronto dans le cadre d'un contrat d'un an. Le candidat retenu sera responsable des tâches suivantes : - Fournir un soutien en matière de services de prêt et de suivi des portefeuilles de prêts aux entreprises et aux entreprises de manière professionnelle et dans les délais. - Fournir les services de prêt/financement convenus tels que spécifiés dans l'accord de crédit/l'approbation et s'assurer que toutes les politiques, directives et normes requises sont respectées. - Résoudre les problèmes de service client selon les paramètres établis, en les intensifiant si nécessaire - Soutenir la gestion du changement de portée et de type variables ; tâches généralement axées sur les activités d'exécution et de maintien - Exécuter des tâches de routine telles que les demandes de service, les transactions, les requêtes, etc. dans le cadre des accords de niveau de service pertinents - Enquêter et résoudre les problèmes spécifiques des clients - Effectuer des activités administratives pour assurer le bon fonctionnement de l'unité ; y compris la numérisation et le classement des documents selon les besoins -Soutenir le développement d'outils et la prestation de formations axées sur l'obtention de résultats commerciaux -Intégrer les informations provenant de sources multiples pour permettre des processus plus efficaces, une analyse améliorée et/ou des rapports rationalisés -Collaborer pour exécuter les demandes de service et de surveillance des prêts -Préparer les notifications et les facturations des clients, et traiter les services et les transactions, y compris (mais sans s'y limiter) les avances/paiements de prêts, les virements électroniques, la facturation du principal/des intérêts/des frais, la surveillance des positions collatérales, les exceptions financières, etc.



Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.



La rémunération exacte peut varier en fonction de plusieurs facteurs, notamment les compétences, l'expérience et l'éducation.


Les avantages sociaux pour ce poste débuteront le 31e jour d'emploi et comprendront une assurance médicale, dentaire et visuelle, ainsi qu'une invalidité à court et à long terme, une assurance vie et une assurance DMA. Les employés auront également accès à un compte enregistré d’épargne-retraite avec contrepartie de l’employeur. Les employés occupant ce poste ont également droit à des congés de maladie et/ou à d'autres congés payés, conformément à la loi applicable. Si cette mission vous intéresse et que vous travaillez en tant qu'entrepreneur indépendant, veuillez nous contacter pour plus de détails.