Manager, Category

1 month ago

Old Toronto Ontario, CA Sephora USA, Inc Full time
Manager, Category & Brand Operations - Hair

Job Type: Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

ABOUT THE ROLE:

Are you passionate about Brand Education and want to make an impact in the world of beauty? Join us as a Category Engagement & Brand Operations Manager where you will use your expertise to craft product and category perspectives across content, education materials, videos, and digital content for Sephora's hair and fragrance categories We're on the lookout for a passionate expert who will foster positive relationships with brands to develop training and education content for our Beauty Advisors (BAs). You will help bring our initiatives to life in our stores by engaging and inspiring our people and supporting the ongoing optimization of our programs and processes.

WHAT YOU’LL DO:

  • Partner closely with brands to deliver strategies for education, visit cycles, digital libraries, gratis, etc.
  • Support brands to improve BA engagement levels through in-store training and new store openings based on feedback and results
  • Collaborate with department partners to drive category strategies and organizational initiatives
  • Track and optimize content effectiveness within training programs in collaboration with corporate and field-based partners
  • Coordinate with support teams on instructional design, production, and delivery of curriculums
  • Support brand operation programs to build efficient processes that serve stores and brands
  • Communicate learning goals for Sephora-created content while identifying program gaps for comprehensive training
  • Propose and implement innovative learning solutions to address organization needs related to the category
  • Enhance Brand Partner Resources to maintain a central filing system for brand information while providing regular feedback to brand partners
  • Act as an on-camera spokesperson in Sephora-created videos and lead teams or contractors for content creation while supporting the development of operations content

WHAT YOU’LL BRING:

  • You have 5-7 years of expertise in retail operations, education or brand management specializing in optimization and change management planning
  • Skilled with linking product and category expertise within a retail setting and have experience identifying content needs for a variety of audiences and expertise levels
  • You have fundamental category experience and ability to identify level of category expertise in others
  • You have an entrepreneurial spirit, thrive in a fast-paced and dynamic environment, and relish in working collaboratively with cross-functional teams
  • You have mastered the art of crafting, implementing, and tracking impactful educational programs
  • Great at expressing yourself clearly and creatively both verbally and in writing
  • You pay high attention to detail while leading and balancing multiple projects, prioritizing integrity and accuracy in your craft
  • You are technically savvy and are proficient in Microsoft Office (Word, Excel, PowerPoint), Zoom, and project management tools (Smartsheet, Box, etc.)
  • You take initiative and build positive relationships while staying informed on industry trends and training practices in retail, beauty, and social spaces
  • You're game for travel

#FSCHIRING

WHY YOU'LL LOVE WORKING HERE:

  • You’ll be part of a unique culture and family of passionate and inspiring individuals.
  • You’ll work alongside the best talent in the industry – people you’ll be proud to work with.
  • You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
  • You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more.
  • Benefits you can mix and match, depending on your needs.
  • Employee Assistance Program services for those times you need extra support.
  • Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
  • Holidays, time off, Summer Friday hours and flexibility to support work-life balance.
  • And of course, there’s our incredible swag – free product gifts throughout the year and tons of discounts with our brand partners.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.


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