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Director, Authentication Management
3 months ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit our website.
What you’ll be doing
The Director of Authentication Management owns the business operations of the centralized authentication platform and associated applications. Authentication occurs with every client interaction at CIBC, whether that is self-service in digital channels or with a CIBC representative in the contact centres or banking centres. Achieving superior performance and continued optimization is critical to CIBC’s strategy to make clients’ ambitions a reality. In this role, you will lead a team that ensures every authentication is designed and delivered in a way that is easy to understand, operationally simple to manage, and highly effective at mitigating fraud risk. You take accountability for the enablement and success of expanding the authentication platform across the enterprise in conjunction with your strategy and delivery partners.
How you’ll succeed
- Product Ownership – Lead and execute strategic initiatives that optimize the authentication platform. Participate as a thought partner by providing advice and recommendations with in-flight projects where authentication is a key capability in the experience.
- Relationship Management - Develop and manage relationships with internal partners and external vendors. Stay connected with the client journey and engage with our partners regularly to understand the current strengths and challenges.
- Presentation & Analysis – Create presentations to summarize findings and recommendations in a concise manner and present to the senior audience.
- People Leadership – Provide leadership, coaching, motivation, and support to the team. Build a culture of transparency, trust, and inclusion.
- Reporting – Define and manage strategic key performance indicators (KPIs) to track benefits and monitor authentication performance.
- Process Development and Optimization – Implement clear processes that protect authentication as a critical security system.
- Business Management - Support business management accountabilities including key activities such as data governance and vendor management.
Who you are
- You can demonstrate knowledge and experience in fraud management.
- You act like an owner and thrive when empowered to take the lead.
- You are a problem solver with creative problem-solving skills.
- You look beyond the moment and make decisions that will make a difference today and tomorrow.
- Values matter to you; you bring your real self to work and live our values – trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We strive to create opportunities to tap into your potential. We recognize you in meaningful ways including competitive compensation, wellbeing support, and employee assistance programs.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. If you need accommodation, please contact us.
You need to be legally eligible to work at the specified location(s) and must have a valid work or study permit where applicable.
Expected End Date: 2024-10-04
Job Location: Toronto-CC East 12th Floor
Employment Type: Regular
Weekly Hours: 37.5
Skills: Analytical Thinking, Information Management, Information Security, Leadership, Long Term Planning, People Management, Security Risk, Security Trainings.
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