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Resident Manager

3 months ago

London Ontario KZ, Middlesex, Canada Terracorp Management Inc Full time

For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario.

As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community partners, we continue to build our talented and committed team. Together, we work hard, we laugh, and we celebrate our successes.

We are seeking a permanent, full-time live-in Resident Manager, preferably a couple, who is energetic, hard-working, and detail-oriented to help manage St. James Place in London, Ontario.

The Live-In Resident Manager is responsible for supporting the Property Manager in the property administration, light maintenance, and providing excellent customer service to residents in a team environment.

WHAT’S IN IT FOR YOU

  • Competitive salary
  • Reduced rent
  • Group Benefits

WHAT YOU WILL DO IN THIS ROLE

Customer Service Focus

  • Maintain strong relationships with the residents with a focus on resident retention
  • Address tenant concerns and issues that may arise
  • Presenting and leasing building suites
  • Properly document all situations and solutions
  • Communicate with Property Manager, maintenance, and vendors
  • Serve all legal documentation when necessary
  • Rent collection and bank deposits
  • Perform light administrative duties and keep accurate records

Building Cleanliness and Maintenance

  • Ensure cleanliness of common areas, corridors, and amenity spaces
  • General grounds maintenance including snow clearing and landscape initiatives
  • Monitor and clean garbage area
  • Perform seasonal duties as required
  • Facilitate work orders and perform minor maintenance
  • Supervise tradespeople
  • Assist with move-ins/move-outs

WHAT WE ARE LOOKING FOR

  • Previous experience as a Resident Manager is an asset
  • Excellent communication and customer service skills
  • Self-motivated with the ability to take initiative and work independently
  • Proven maintenance and cleaning skills
  • Intermediate computer skills
  • Ability to prioritize
  • Superior organizational and time management skills
  • Friendly and positive attitude with a professional demeanor
  • Ability to lift up to 50lbs
  • Pool maintenance experience an asset

Hours:

  • Monday – Friday 8:00am – 5:00pm
  • On call evenings and every other weekend

We offer a competitive salary, benefits package, and the opportunity to be part of a vision that continuously raises the bar when it comes to quality, customer service, and workplace culture.

We are strongly committed to employment equity, and we support diversity. If you require accommodation during the application process, please advise in your cover letter.

By applying to this position, you are confirming you possess either Canadian citizenship, permanent resident status, or work permit.

We thank you for your interest; however, only candidates selected for interviews will be contacted for follow-up.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • London, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Property management: 2 years (required)

Work Location: In person

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