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Customer Success Manager

3 months ago


Whitehorse Yukon YB, Yukon, Canada Neighbourly North Full time

Do you have a customer-obsessed mindset? Are you results-oriented and driven to deliver exceptional customer experiences?

Do you want to build connections and relationships with thousands of business travellers, local families, leisure visitors, and essential workers?

We are looking for a full-time Customer Success Manager to join our team

About The Role

As a Customer Success Manager, you will fill an experienced leadership role in our front line for developing customer relationships that promote retention and loyalty. You will shape the customer journey from first contact and booking, ensuring success throughout the entire stay, to post-stay promotion and evangelism for our brand.

The foundation of this job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. We believe that customer success can extend far past this foundation when done well, resulting in curated, personalized, and meaningful service that creates deep value and brand loyalty.

Customer success is an essential part of what makes Neighbourly North unique, and requires good emotional intelligence for relationship building, and great attention to detail for administrative organization.

Key Responsibilities

  • Develop and maintain strong customer relationships.
  • Ensure customer satisfaction and address areas of dissatisfaction.
  • Promote brand loyalty and customer retention.

Qualifications

  • A friendly, social, calm, and confident personality.
  • Interest in entrepreneurship and startups.
  • Effective communication, interpersonal and problem-solving skills.
  • 2+ years experience in office administration or customer service.
  • Proficiency in self-organization, record keeping, and report writing.
  • Competency with Microsoft Office Suite, Slack, and multiple industry specific software programs.

About Neighbourly North

Neighbourly North is building the future of short-term housing North of 60°. We market and manage the largest collection of furnished rental properties in Northern Canada, used by essential workers, local families, business travellers, and leisure visitors for temporary housing and lodging.

We pride ourselves as a local alternative to Airbnb and stand by our principles of building Consistency, Connection and Community in every interaction. Our passion for this business lies in our pride as Northern Canadians and having the privilege of not only calling this place our home but representing it to our customers every day.

Neighbourly North’s platform is built for our customers' complex needs by combining our rental marketplace with added services like professional housekeeping, 24/7 customer service, and software.

To attract the very best individuals, we offer competitive wages, on-call compensation, benefits, annual travel bonuses, and a fast-paced work environment.

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