UX Researcher

2 weeks ago

Toronto ON MP N, City of Toronto, Canada Insight Global Full time

Must Haves :
2+ years professional experience in strictly UX Researcher roles
Private sector experience
Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)
Experience with segmentation and persona creation
Experience creating and analyzing surveys, and persistence in tracking down data
Strength in building and maintaining stakeholder relationships and managing stakeholder expectations
End-to-end product experience, supporting designs from ideation to launch.
Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.

Plusses:
Experience in banking or another financial institution.

Day-to-day:

Insight Global is seeking a quantitative-focused UX Researcher for a Big 5 Canadian banking client to help drive customer-centric design by increasing awareness of U.S. customer bases and what they want from digital banking platforms . As the main researcher dedicated to the continuous improvement program , you will:

Design a customer feedback survey to gather data that can be used as an input for our online banking design and product road-mapping, collaborating with the customer experience team to analyze the results.
Form relationships with stakeholders to ensure research is tying in to business goals by connecting with owners of other feedback sources, triangulating data themes across sources.
Review, collate, and share insights from existing data sources.
Discover and describe customer segments that paint a more detailed picture of who our customers are.
Perform thematic analyses of existing CSAT feedback sources, deriving continuous improvement themes which can be actioned by cross-functional partners.
Increase the reach and visibility of research by sharing insights with stakeholders and members of other data teams.
Work closely with Design and fellow UXR team members in completing ad-hoc research studies, focused on continuous improvement areas.

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