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Community Specialist

3 months ago

West Vancouver British Columbia BW, Greater Vancouver, Canada Lululemon Full time

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

  • Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Job Requirements

Eligibility

  • Must be legally authorized to work in the country in which the store is located.
  • Must have the ability to travel to assigned store with reliable transportation methods.

Schedule/Availability

  • The work schedule can vary based on store needs.
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.

Experience

  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.

Job Assets (i.e., nice to have; not required)

  • Education: High school diploma/GED/equivalent, or above.
  • Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities.

What We Look For

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
  • Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
  • Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
  • Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Work Context (e.g., environment, interactions, physical)

  • Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community.
  • Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement.
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.

Compensation & Benefits Package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $20.25- $23.29/hour subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional $3 per hour, subject to certain requirements and the Company's discretion, bringing the total target compensation range between $23.25- $26.29/ hour.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

  • Extended health and dental benefits, and mental health plans.
  • Paid time off.
  • Savings and retirement plan matching.
  • Generous employee discount.
  • Fitness & yoga classes.
  • Parenthood top-up.
  • Extensive catalog of development course offerings.
  • People networks, mentorship programs, and leadership series (to name a few).

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

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