Senior ServiceNow Consultant

4 days ago


Canada, CA AQL Technologies Full time

Full Time role


AQL is located in Chicagoland, USA and this will be a remote job with occasional travel to USA for conferences and critical meetings.


As a Senior ServiceNow consultant, you will play a pivotal role in presales, webinars, designing, and developing custom workflows and applications on the ServiceNow platform. Leveraging your expertise, you will ensure the delivery of robust ITSM, ITOM, ITAM, and Configuration Management Database (CMDB) solutions that meet diverse client needs.


Roles and responsibility:

• Around 5+ years of experience with ServiceNow and 10+ years of experience with other ITIL tools.

• Perfect communication skills to connect with client.

• Be the liaison between technical ServiceNow team and the clients.

• As a consultant, this resource will not be a technical developer but connect with clients as needed, be part of demos, presales and connect with the offshore team.

• Participate in all ServiceNow webinars, workshops and ServiceNow conferences that AQL organizes and is a part of.

• Willing to learn other ServiceNow products

• Engage with clients to gather requirements and provide expert-level guidance on ServiceNow implementations.

• Hands-on experience with ServiceNow development and administration, including modules such as ITSM, ITOM, ITAM, and CMDB.

• Participate in presales calls and demos to clients.

• Develop and implement custom workflows, application integrations, and solutions to automate requirements on ServiceNow platform.

• Lead the design and deployment of ITOM Discovery & service mapping solutions to optimize asset utilization and ensure accurate implementations.

• Manage and deliver multiple ITSM, ITAM, ITOM, CMDB projects, ensuring they adhere to timelines, budgets, and client expectations.

• Collaborate with cross-functional teams to deliver seamless ServiceNow solutions.

• Develop and enforce best practices and standards across implementations.

• Strong understanding of the ServiceNow platform architecture.

• Proven ability to troubleshoot complex technical issues and provide effective solutions.



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