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Director, IT Sales Applications

3 months ago


Old Toronto Ontario, CA Four Seasons Hotels Ltd Full time
Director, IT Sales Applications

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

The Director, IT Sales Applications, leads a team of managers, analysts, vendors and consultants as required, to achieve the Sales & Strategic Partner roadmap and priorities, lead project decisions and delivery, lead day to day platform and environment operations and grow the team’s collective skills capability.

The role is the IT Business Partner for the Global Sales, Strategic Partner + Sales Operations. The Director will oversee requirements intake into the IT department, and orchestrates IT, project sponsors, daily stakeholders, and any vendor partners to deliver value and achieve results.

The Director manages cross functional teams, oversees existing environment operations and stability, and lead projects of varying size – across Four Seasons’ Tier 1 platforms for B2B CRM, Enterprise BI, ICM (incentive compensation management), Loyalty/Recognition and Collaboration.

What You’ll Be Doing

Strategy and Planning:

  • Leads IT contribution to the Sales & Strategic Partner technology roadmap.

  • Represents and effectively communicates Sales’ & Strategic Partner priorities to IT.

  • Leads effective resource planning and allocation toward Business Unit needs.

Operational and Systems Management:

  • Proactively manages platform operations, availability, support queues and the teams responsible for these.

  • Optimizes the operating environment to deliver reliable, scalable, well-crafted and supportable business solutions.

Project & Delivery Management:

  • Leads team for discovery efforts and requirements gathering and prioritization.

  • Facilitates evaluation and analysis options with Business Unit stakeholders.

Vendor Management:

  • Proactively establishes strong vendor partner relationships.

Team Management:

  • Demonstrates leadership in Four Seasons’ commitments to DEI (Diversity, Equity, and Inclusion).

Relationship Management:

  • Leads strong relationships with BU and all cross-functional stakeholders.

Who You Are

  • Strong organizational skills, with keen attention to detail.

  • Strong oral and written communication skills.

  • Highly self-motivated and directed.

What You Bring

  • College diploma or university degree in Information Systems, Computer Science, Engineering or Business Administration.

  • 10-15 years IT and Sales-related IT experience.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid.

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