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Director of Operations

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Compass Group Canada Full time

Location: TD Place Stadium - 1015 Bank Street

Contract: 18 months duration


The Director of Operations (Sports/Entertainment) will lead the operation and the people responsible for all food and beverage offerings to thousands of guests that visit our locations every year.


Now, if you were to come on board as our Director of Operations (Sports/Entertainment), we’d ask you to do the following for us:


  • Build and maintain a strong working partnership with all stakeholders, focused on fan engagement and delivery of memorable guest experiences.
  • Elevate operational execution, through team engagement and best in class service delivery.
  • Provide strong leadership, direction, and decision making ability to direct reporting managers.
  • Drive financial profitability through department and line of business reporting, weekly, and monthly reporting, yearly budgeting, as well as monitoring daily spending.
  • Operational oversight, including control of all inventories, product cost, cash handling and purchasing. Implement cost controls as needed to achieve positive financial results.
  • Act as a liaison with partner's operational team, Compass team as needed to ensure next level operational performance.
  • Develop and recommend menus, promotions and programs in accordance with Compass standards.
  • Build and maintain strong relationships with guests, subcontractors and Compass associates.
  • Ensure security, safety, and sanitation standards are achieved and follows and enforces responsible alcohol service policies.
  • Recruit, hire, train, mentor and lead management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles.
  • Use engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location.
  • Hold strong attention to detail, ability to solve problems, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position.


Think you have what it takes to be our Director of Operations (Sports/Entertainment)? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:


  • A minimum of 8 years Food and Beverage Management experience at a Director of Operations/General Manager level in a sports and entertainment atmosphere. Experience managing a high-volume Food & Beverage operation
  • Budgeting, forecasting, sales experience preferred
  • Able to communicate effectively with management team, guests and associates by speaking and comprehending English. English reading, writing, math and computer skills required
  • Strong leadership skills with the ability to coach, mentor, and motivate staff
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility and leadership
  • Availability to work regular extended shifts of 10 hours or more as business dictates. Must have flexible schedule to work nights, weekends, and holidays
  • Proficient in computer services such Microsoft Office as well as capability and willingness to learn internal systems both retail and tech system