Current jobs related to Director of Service Operations - Ontario - Roberts Farm Equipment Inc

  • Director of Service Operations

    3 days ago

    Ontario, Canada Course Full time

    Summary of the role:We are seeking a Director of Service Operations to lead the expanding service team in North America. This involves liaising with external stakeholders including clients, sub-contractors, and suppliers, as well as internal stakeholders including project implementation, commercial, engineering, commissioning, legal and finance teamsEach...

  • Director of Service Operations

    4 weeks ago

    Ontario, Canada Course Full time

    Summary of the role: We are seeking a Director of Service Operations to lead the expanding service team in North America. This involves liaising with external stakeholders including clients, sub-contractors, and suppliers, as well as internal stakeholders including project implementation, commercial, engineering, commissioning, legal and finance teams ...

  • Director of Service Operations

    4 weeks ago

    Ontario, Canada Course Full time

    Summary of the role: We are seeking a Director of Service Operations to lead the expanding service team in North America. This involves liaising with external stakeholders including clients, sub-contractors, and suppliers, as well as internal stakeholders including project implementation, commercial, engineering, commissioning, legal and finance teams Each...

  • Director of Service Operations

    4 weeks ago

    Ontario, Canada Course Full time

    Summary of the role:We are seeking a Director of Service Operations to lead the expanding service team in North America. This involves liaising with external stakeholders including clients, sub-contractors, and suppliers, as well as internal stakeholders including project implementation, commercial, engineering, commissioning, legal and finance teamsEach...

  • Director of IT Operations

    5 days ago

    Eastern Ontario, Canada Government of Canada - Central Full time

    About Our OrganizationThe Government of Canada - Central is seeking a highly qualified and experienced individual to fill the role of Chief Information Officer.Job SummaryThis is an exciting opportunity for a seasoned professional to join our team as a Director of IT Operations.Key ResponsibilitiesDevelop and implement organizational policies and programs...

  • Director of Operations

    3 days ago

    Ontario, Oregon, Canada TEEMA Solutions Group Full time

    Job SummaryWe are seeking a highly experienced and dynamic professional to fill the role of Director of Operations at TEEMA Solutions Group. As a key member of our Senior Leadership Team, you will be responsible for overseeing the delivery and execution of all non-academic operations.The successful candidate will have a strong background in financial...

  • Strategic Operations Director

    6 days ago

    Ontario, Oregon, Canada Thunder Bay Pulp & Paper, a member of the Full time

    Director of Maintenance Job SummaryThunder Bay Pulp & Paper is seeking a highly skilled and motivated Director of Maintenance to join our team. This is a senior leadership role that requires strong technical knowledge, excellent communication skills, and the ability to lead and motivate a team of maintenance professionals. The successful candidate will have...

  • Executive Director of Operations

    1 day ago

    Ontario, Oregon, Canada TEEMA Solutions Group Full time

    About the RoleThe TEEMA Solutions Group seeks a seasoned professional to assume the position of Executive Director of Operations. This key leadership role is responsible for overseeing the non-academic operations of our organization, ensuring seamless delivery of services and support to our students, staff, and stakeholders.Key ResponsibilitiesDevelop and...

  • Director of Non-Academic Operations

    1 day ago

    Ontario, Oregon, Canada TEEMA Solutions Group Full time

    About the JobTEEMA Solutions Group is seeking a highly skilled Director of Non-Academic Operations to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our organization, ensuring seamless delivery of services and support to our students, staff, and stakeholders.Key ResponsibilitiesProvide strategic direction and...

  • Operations Director for High-Performance Properties

    3 days ago

    Ontario, Oregon, Canada Infragistics Full time

    About the RoleWe are seeking an exceptional Operations Director to oversee the day-to-day operations of our large property/multi-site properties.As an Operations Director, you will play a key role in ensuring resident satisfaction through high standards of service delivery and delivering an exceptional living and working experience for our residents and...

  • Director of Business Operations and Strategy

    3 days ago

    Central Ontario, Canada Truenorth Executive Search, Inc. Full time

    Director of Business Operations and StrategyWe are seeking a highly experienced Director of Business Operations and Strategy to lead our client's not-for-profit training and education services business.This individual will be responsible for overseeing the organization's day-to-day operations, developing strategic plans to achieve its mission and vision, and...

  • Director, Vocational Services

    4 weeks ago

    Eastern Ontario, Canada Lifemark Full time

    Location: Fully RemoteAs one of Canada’s largest health care and rehabilitation companies, Lifemark is passionate about enriching the health of Canadians through a holistic approach to collaborative care.We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Director – Vocational Services who is a...

  • Director, Vocational Services

    18 hours ago

    Eastern Ontario, Canada Lifemark Full time

    Location: Fully RemoteAs one of Canada's largest health care and rehabilitation companies, Lifemark is passionate about enriching the health of Canadians through a holistic approach to collaborative care.We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Director – Vocational Services who is a...

  • Director of Laboratory Services

    3 weeks ago

    Central Ontario, Canada Norfolk General Hospital Full time

    Position Title: Director, Laboratory ServicesPosition Status: Full TimeCompensation: $63.13 to $70.97 per hourPosting No.: 25-36Posting Date: February 25, 2025About the PositionThe Director reports to the VP Finance & CFO and works closely with the leadership teams at both Norfolk General Hospital and West Haldimand General Hospital as well as working...

  • Director of Operations

    7 days ago

    Ontario, Oregon, Canada Gilder Search Group Full time

    Fostering Cultural Competency and CollaborationDilico Anishinabek Family Care seeks a Director of Operations to lead our organization's growth and development. As Chief Executive Officer, you will be responsible for setting the strategic direction and operational foundation for our organization.We deliver holistic services that support the complete life...

  • Executive Director of Education Services

    3 days ago

    Central Ontario, Canada Truenorth Executive Search, Inc. Full time

    Executive Director of Education ServicesWe are seeking a highly experienced Executive Director to lead our client's not-for-profit training and education services business.This individual will be responsible for overseeing the organization's day-to-day operations, developing strategic plans to achieve its mission and vision, and ensuring its financial...

  • Aviation Services Director

    3 days ago

    Eastern Ontario, Canada Integration Innovation, Inc. (i3) Full time

    About the OpportunityWe are offering a unique opportunity for a highly skilled Aviation Services Director to join our team at i3. As a key member of our operations group, you will be responsible for overseeing all aspects of aviation services, including flight operations, aircraft maintenance, and safety protocols.The successful candidate will possess...

  • Director of Operations

    4 weeks ago

    Waterloo, Ontario, M2L, City of Toronto, Canada Creative Beginnings Early Learning & Care Full time

    Title: Director of Operations (DO) Reports To: Chief Executive Officer (CEO)Position SummaryThe Director of Operations (DO) at Creative Beginnings Early Learning & Care (CBELAC) is a compassionate and visionary leader dedicated to fostering a nurturing and high-quality early learning environment. This key leadership role is responsible for overseeing and...

  • Director of Operations

    6 days ago

    Central Ontario, Canada Truenorth Executive Search, Inc. Full time

    Director of Operations - Training and Education Job Description:We are seeking a motivated Director of Operations to oversee our organization's day-to-day activities. This includes managing all aspects of our operations, ensuring the smooth delivery of our programs, and maintaining a positive working relationship with our staff and stakeholders.The ideal...

  • Maintenance Operations Director

    6 days ago

    Eastern Ontario, Canada Trans-United Consultants Ltd. Full time

    We are seeking an experienced Maintenance Operations Director to join our team at Trans-United Consultants Ltd.About the RoleThis leadership role requires a strong technical background, with experience managing teams and driving process improvements.The ideal candidate will have a proven track record of success in maintenance operations, with expertise in...

Director of Service Operations

1 month ago

Ontario, Canada Roberts Farm Equipment Inc Full time

For decades, Roberts Farm Equipment has been unique in the farming community aggressively cutting edge, and unapologetically committed to old-fashioned ideas of customer service.

Robert’s Farm Equipment is a family-owned and operated business that serves the community and many family farms, we think of ourselves as being all in the family. We sell some of the finest products in the market, but our customer service is second to none. It's who we are.

Our business remains very rooted from the past generations of Robert’s values and vision for service and community. While we’ve grown and experienced change, those timeless values have been our bedrock—and the reason the link between our company, the community, and our customers has remained so strong.

Robert’s Farm Equipment is seeking a qualified Director of Service Operations to provide strategic leadership and oversight to service departments at our 7 locations. Reporting to the Chief Operations Officer, the Director of Service Operations is responsible for leading a team of Service Managers, and managing all departmental activities to achieve company targets. The Director of Service Operations is responsible for overseeing, planning, and implementing processes and projects related directly and indirectly to the Service Technicians.

Qualifications for this role include…

  • University Degree or College Diploma in Business Administration, Agricultural Technologies or a related field or;
  • Minimum of 6-10 years’ hands-on, technical experience demonstrating progressive responsibility and achievements in managing Service Technicians
  • Completion of Agricultural Equipment Technician Training & Certification is considered an asset
  • Must have an extensive knowledge of Agricultural/Construction practices and equipment
  • Thorough understanding of service order quotation and scheduling
  • Thorough understanding of business processes, strategies and methodologies
  • Must be comfortable with current technology, proficient with the following computer environments: Microsoft Office (including Outlook), Internet Explorer and Google Chrome Browsers
  • Experience with CDK Business System is considered an asset
  • Knowledge of the Occupational Health and Safety Act and Industrial Establishments Regulation and all other related Health & Safety legislation is required

The ideal candidate will have the following skills and attributes:

  • Excellent leadership and management skills
  • Must have a strong mechanical aptitude
  • Ability to resolve conflicts and problems
  • Excellent prioritization, initiative and time management skills
  • Must be highly organized with the ability to multi-task
  • Ability to meet timelines and deadlines and uses time effectively and efficiently
  • Ability to ensure confidentiality of team members, company information and customer information
  • Demonstrates a professional demeanor, respect and commitment to service excellence
  • Ability to work cohesively with employees and managers as part of a team
  • Ability to work efficiently and effectively under pressure with simultaneous deadlines
  • Must have a valid driver’s license

The Director of Service Operations will be responsible for…

  • Leading and supervising the Service Department including but not limited to; recruitment and selection, orientation and onboarding and performance management
  • Ensuring profitability and effectiveness of the department through the management of Service Managers and service orders with adherence to processes and customer standards
  • Reviewing standard operating procedures periodically to ensure compliance
  • Collaborating with the Marketing Team to identify and develop new business opportunities and develop strategies for market entry
  • Collaborating with the Parts Department to identify issues or room for improvement to maintain work-flow
  • Reviewing service sales trends and develops annual budgets
  • Holding monthly Service Manager meetings and prepares all financial data and KPI’s for each meeting
  • Participating in monthly management meetings, providing departmental updates as required
  • Visiting all dealership locations on a regular basis to ensure staff and processes are effective and to address any staff concerns or feedback
  • Liaising with dealers and manufacturers to stay up to date on products, promotions, programs and compliance; attends dealer meetings and training as required
  • Communicating with the Sales and Parts Department on equipment and parts issues as well as promotions and pricing
  • Approving and maintains service expense budgets
  • Setting up and monitoring all required technician training
  • Reviewing bi-weekly efficiency bonuses and submits to payroll
  • Liaising with external service providers to inspect and repair shop equipment
  • Ensuring customer service needs are being met on evenings and weekends or during peak seasons by organizing Service Technician rotations using the on-call system
  • Ensuring cleanliness of dealership yard, building and shop areas

Life at RFE...

If the successful candidate does not currently live within commuting distance to our store locations, this position will require relocation to Grey, Bruce, Huron, or Wellington county . This relocation will enable the candidate to work closely with local teams and customers, ensuring they have an impact in a rural regions known for their natural beauty and close-knit culture. Grey, Bruce, Huron, and Wellington counties all offer the option of a peaceful, scenic lifestyle with affordable housing, vibrant community life, and easy access to outdoor activities like hiking, beaches, and local events. Robert’s Farm Equipment employees who have also relocated to the local area, appreciate the work-life balance that comes with living in a rural community, with less commuting stress and more time to enjoy nature and family life.

RFE offers competitive total rewards package, including a company vehicle, flexible group benefits, RRSP/TFSA matching, employee discounts and more.