Application Production Support

3 weeks ago


Montreal Quebec GF, CA eTeam Full time
Title- Analyst IT
Location- Montréal QC H3A 2A6
Duration- 12 months
Pay Rate- $67.93

Job Description
Level 1 and 2 Support
• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management
• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects
• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE
 Support role experience required ( >5 years’ experience)
 Experience in Banking / Financial sector preferred
 Kondor+ / Integrity experience preferred, but not mandatory

ESSENTIAL SPECIFIC REQUIREMENTS
 Strong database skills (Sybase, Oracle, MS SQL)
 Unix/Linux hands on experience with knowledge of day to day commands
 Windows servers hands on experience
 Scripting experience (Shell, powershell, _)
 Scheduling tools (Autosys)
 Monitoring tools ( Geneos)
 Web application skills (Apache ToClientat, IIS)
 Collaboration Frameworks (SharePoint)

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