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Customer Service Representative

1 month ago

Vaughan Ontario, York region, Canada CQ Search Group Ltd. Full time

Job Description

  • Respond to customer calls, faxes, and e-mails
  • Generate and follow up on quotes for all products
  • Process sales orders
  • Enter return orders, credits, and debits when required
  • Enter scrap return order as requested by distribution channels
  • Assist Outside Sales in obtaining customer forecasts as needed
  • Accurately implement and maintain firm metal agreements when necessary
  • Manage customer specific inventories as needed
  • Satisfy customer service issues
  • Continuously increase knowledge of company products, services, and procedures
  • Work in team environment, communicating as required with all personnel.
  • Traveling as needed to meet company goals
  • Monitor competitor products and prices.
  • Assist in quality related duties where required



Qualifications:


Minimum Requirements:

  • Bachelor’s Degree in a related field, or comparable experience
  • Solid working knowledge of Microsoft Excel
  • Strong interpersonal skills, attention to detail, and effective listening skills


Preferred Requirements:

  • 1 to 2 years sales experience
  • Knowledge of products being sold by the business unit
  • Experience working within an SAP system

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