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Store Manager
3 months ago
WHO WE ARE
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
- Ensure the LensCrafters team provides unsurpassed Customer Service.
- Provide training and coaching to the team leveraging Company provided programs.
- Analyze reporting to create and implement action plans to improve store KPIs, including NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
- Attract and hire highly engaged team to ensure the store has the right people in the right place at the right time.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Take pride in the store and guide team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
- Ensure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.
BASIC QUALIFICATIONS
- High School graduate or equivalent.
- 4+ years management/supervisory experience.
- Comprehensive knowledge from operations, processes and business implications.
- Strong influencing and negotiating skills.
- Team building and management skills.
- Knowledge of current optical theory and merchandise.
- Strong communicator and listener.
- Strong basic math skills (addition, subtraction, multiplication, division).
- Sales skills.
- Familiarity with cash register, computers and calculators.
- Ability to manage time under aggressive deadlines.
PREFERRED QUALIFICATIONS
- College degree or equivalent.
- State licensure (if applicable) and/or ABO Certification in non-licensed states.
- LensCrafters Final Inspector Certification.
- LensCrafters Quality, Fitting and Adjusting Program.
- Previous experience in customer service and retail.
- Knowledge of current store merchandise.
- High level of business acumen to include detailed knowledge of LC Dashboard.
