eCommerce Coordinator
3 weeks ago
When you love what you do, is it still called work?
Note To All Interested Candidates:
Character matters.
Sure, we’re looking for an all-star player with the chops and the experience to take this role by the horns and run with it. But talent alone doesn’t cut it for us.
Our actions are guided by our values of Respect, Commitment, Creativity, Teamwork, and Fun. These aren’t just words to us but are values we push ourselves to work by and inspire in others.
We’re a passionate group of hard-working people obsessed with sales and service.
We know nothing matters more than a happy customer, and saying, “That’s not my job,” gets us nowhere.
We know how fun winning feels and love pushing ourselves towards that rush.
As a leading sports-lifestyle distribution company with 50+ years of success under our belts, we’re firing on all cylinders to take our company to the next level with a growing stable of world-class brands.
The good news? YOU could be a part of it.
The Details:
This job reports to our Director of eCommerce and is based in Pointe-Claire, QC.
You dream of flawless product pages and seamless checkout experiences.
Your inbox zero strategy is legendary, especially when it comes to customer inquiries.
You’ve got a running list of eCommerce tips that could rival any expert’s playbook.
Your daily vocabulary includes CRO, CX, PDP, SLA, and ROI.
The best part of your day? Watching orders flow in and happy customers flow out.
If this sounds like you, we’re looking for an eCommerce Coordinator to join our growing team.
You’ll play a key role in ensuring the smooth day-to-day operations of our eCommerce business across both B2B and B2C channels. From customer service to website maintenance, order management to campaign support, you’ll be at the heart of it all, helping to deliver an exceptional customer experience and drive growth.
This role is perfect for someone who thrives on organization, loves solving problems, and has a passion for all things eCommerce.
Key Responsibilities:
Customer Service:
- Respond to customer inquiries via email, live chat, and social media within SLA timelines.
- Resolve customer issues such as returns, refunds, and order tracking professionally and efficiently.
- Maintain a best-in-class customer satisfaction score.
Order Management:
- Monitor order flow to ensure timely processing and shipping.
- Collaborate with the warehouse team to address inventory and fulfillment issues.
- Minimize order errors and streamline order accuracy.
Website Maintenance:
- Update website content, including product images, descriptions, pricing, and promotional banners.
- Ensure accurate and timely uploads of new product information.
- Conduct regular website audits to identify and correct errors.
Digital Marketing Support:
- Coordinate with the marketing team to execute campaigns and promotions.
- Track campaign performance and provide initial analysis to the eCommerce Manager.
- Assist in preparing assets and ensuring they align with brand guidelines.
Reporting and Analysis:
- Generate daily and weekly reports on sales, website performance, and customer inquiries.
- Identify trends and escalate issues to the team.
Requirements:
- Experience: 1+ years in an eCommerce or digital marketing role, with experience in customer service and/or order management preferred.
- Tech-Savvy: Familiarity with Shopify, Google Analytics, and other eCommerce tools is a plus.
- Detail-Oriented: You notice the little things that make a big difference, like a typo in a product description or a broken link.
- Problem Solver: You’re resourceful and proactive, always looking for ways to improve processes.
- Team Player: You thrive in a collaborative environment and are comfortable working across departments.
- Passion for eCommerce: You stay up-to-date on trends and best practices in the industry.
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