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Truck Technician Support Specialist

2 months ago

Regina Saskatchewan SP, Regina region, Canada Brandt Group of Companies Full time

Brandt is currently seeking a Truck Technician Support Specialist at our Regina Head office location.

In this position, your primary responsibilities will include providing technical support to Brandt Service Departments located within our Peterbilt truck dealerships. Your mission will be to enhance communication, boost service revenue, and pinpoint training requirements for the Brandt Truck and Trailer division. The ideal candidate will possess a background as a Heavy-Duty Technician, along with expertise in troubleshooting Truck & Trailer. Additionally, they should demonstrate a high proficiency in computer skills and effective communication. The successful candidate will take a proactive approach to repairs and lifecycle planning, harnessing the latest technologies and equipment data to provide recommendations that empower our technicians to carry out Truck & Trailer repairs faster and more efficiently. Ultimately, this role aims to elevate the Peterbilt and Brandt customer experience.

This position presents a valuable opportunity for experienced technicians with a keen interest in technology, as well as individuals with a technology-focused background and a knack for mechanical systems.

Duties & Responsibilities

  1. Respond to technical assistance requests from Brandt Service Departments, particularly for challenging diagnostic cases.
  2. Manage and facilitate communication with service departments.
  3. Identify opportunities for technician training and development.
  4. Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
  5. Leverage PACCAR technologies to diagnose and assist Brandt service departments and our customers.
  6. Generate diagnostic revenue and help reduce the need for multiple service field trips.
  7. Collaborate closely with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
  8. Communicate effectively with Service Departments through telephone, email, or a ticketing system, conveying appropriate actions.
  9. Follow up on previous recommendations to ensure problem resolution and identify opportunities for learning and improvement.
  10. Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
  11. Perform other assigned duties.
  12. Identify Re-life and sales opportunities.
  13. Regularly report on new emerging issues, open cases, and machine lifecycle planning.
  14. Update and maintain the Technical Solution Database.
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