Truck Technician Support Specialist

2 months ago

Regina, Saskatchewan, Canada Brandt Full time
Job Title: Truck Technician Support Specialist

Brandt is seeking a skilled Truck Technician Support Specialist to join our team at our Regina Head office location.

This role is responsible for providing technical support to Brandt Service Departments located within our Peterbilt truck dealerships. The ideal candidate will possess a background as a Heavy-Duty Technician, along with expertise in troubleshooting Truck & Trailer. Additionally, they should demonstrate a high proficiency in computer skills and effective communication.

Key Responsibilities:
  • Respond to technical assistance requests from Brandt Service Departments, particularly for challenging diagnostic cases.
  • Manage and facilitate communication with service departments.
  • Identify opportunities for technician training and development.
  • Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
  • Leverage PACCAR technologies to diagnose and assist Brandt service departments and our customers.
  • Generate diagnostic revenue and help reduce the need for multiple service field trips.
  • Collaborate closely with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
  • Communicate effectively with Service Departments through telephone, email, or a ticketing system, conveying appropriate actions.
  • Follow up on previous recommendations to ensure problem resolution and identify opportunities for learning and improvement.
  • Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
  • Perform other assigned duties.
  • Identify Re-life and sales opportunities.
  • Regularly report on new emerging issues, open cases, and machine lifecycle planning.
  • Update and maintain the Technical Solution Database.
Requirements:
  • Possession of a Red Seal certification as a Heavy Duty Technician or equivalent industry work experience
  • A minimum of 5 years of preferred service experience Proficiency in computer applications and data analytics
  • Familiarity with truck and dealership service departments
  • Capability to filter and correlate diverse data sources to formulate precise recommendations
  • Understanding of truck application, design, functionality, and awareness of environmental factors affecting equipment performance
  • Knowledge of effective inspection processes and equipment lifecycle planning

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