Regional Operations Director

4 weeks ago

Carleton Place Ontario KG, Leeds and Grenville, Canada Compass Group USA Full time
Job Summary

Now, if you were to come on board as one of our Regional Operations Directors, we’d ask you to do the following for us:

  • Lead a team providing Corporate Hospitality services (Catering, Concierge, and Conference Services).
  • Own client relationships ensuring partnership through transparency and excellent communication, creating clients who are champions and advocates.
  • Ensure that your teams deliver outstanding guest experiences as defined by our journey mapping process.
  • Build an inclusive and supportive team culture that is focused on performance.
  • Deliver financial results as per client and Compass budget processes.
  • Prioritize health and safety through the proactive execution of safety programs.
  • Support growth by participating in the sales and retention process.
  • Conduct client negotiations, renegotiate unit contracts, and coordinate documentation of contract changes.
  • Ensure adherence to company purchasing programs.
  • Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.
  • Identify training requirements and develop and coach supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure the optimum utilization of associates.

Think you have what it takes to be one of our Regional Operations Directors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • 5+ years’ related Hospitality experience with a focus on catering, conference, and/or concierge services. Hotel or Conference Centre experience is an asset.
  • Multi-unit supervisory experience.
  • Ability to develop strong business relationships and an open line of communication with clients, colleagues, and associates.
  • Ability to think strategically, identify opportunities, develop and execute plans.
  • Ability to speak effectively before groups of customers, employees, and clients.
  • Proficient with Word, Excel, and PowerPoint applications and comfortable learning new applications.
  • Ability to write routine reports and correspondence, as well as prepare and present effective PowerPoint presentations.
  • Ability to understand, analyze, and improve financial results within the region and within the reporting units.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability, or persons who may require an accommodation, to apply.

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