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Learning Specialist

4 weeks ago

Ontario Canada, Canada Apex Systems Full time

Learning Specialist


Full Time

Location: Remote (Ontario preferred, in office as needed)

Client: Large Insurance Organization



Must-have requirements:

  • Personal Home and Auto insurance experience (2-4 years exp)
  • Training, facilitation or design experience (could do with either JUST facilitation or JUST training)
  • Any authoring tools - camtasia preferred (PowerPoint, Canva etc. would work)


Nice-have/bonus requirements:

  • Other Than Life (OTL) license bonus
  • Commercial insurance experience a huge bonus
  • Insurance accidents benefits claims adjusting experience – huge bonus
  • Education: Adult education, Bachelor of Education, OISE (UFT),



Facilitate and/or design/develop training programs:

Tasks: Facilitation


  • Facilitate training sessions that engage participants and help them explore their learning through a variety of adult learning principles
  • Facilitate technical and business skills training to new hires and existing Associates; must have a level of in-depth knowledge of one or more of our core business areas: insurance, road service, IT, call centre, or retail.
  • Facilitate sessions using various training methods In-class, including on-site and off-site locations Online, including live WebEx
  • Manage classroom dynamics to maximize learning and monitor the progress of participants
  • Research and provide follow-up responses to unresolved items/questions that arise during training
  • Create recordings of training sessions accessible to Associates online
  • Facilitate train-the-trainer sessions to prepare other trainers to deliver with the same consistent standards of delivery excellence for specific courses


Tasks: Design and Development


Perform needs analysis to identify learning gaps and opportunities. Includes, but is not limited to:

  • Identify the business need
  • Collect supporting data
  • Analyze the data
  • Evaluate and select learning solutions
  • Write Report of Findings
  • Present Report of Findings to clients
  • Develop the design plan to provide the framework for the training solution. The design plan includes a variety of adult learning principles to address different learning styles
  • Development of implementation plan
  • Development of communication plan
  • Design and develop learning solution content including:
  • Development of learning materials (e.g., Facilitator Guides, Participant Guides, Job Aids, Presentations, Activity Book, FAQ, Learning Interactivities, online modules, videos)
  • Design and develop tools used to evaluate learning (e.g., Participant Evaluation of the course, Pre and Post Assessments, and Post Mortems)
  • Update all existing learning materials, as required, to ensure that training is aligned with business goals
  • Has an in-depth knowledge of design principles and is able to design complex technical projects



Project Management:


Manage medium- to large-scale training projects from end-to-end, including all steps of the instructional design and/or facilitation process, budget, scheduling, resource allocation, and reporting/evaluation, with minimal guidance.



3. Client Support


20%


Tasks:


Build and maintain a respected partnership with key Business Stakeholders and external clients through providing stellar customer service and recommendations, including consultation with guidance

Liaise with vendors on behalf of the Lines of Business to source learning programs for their training requirements


4.Administration


5%

Tasks:


Coordinate activities and resources that impact training events:

Source and reserve training facilities/locations

Create training schedules

Manage participant lists

Coordinate internal and external resources

Ensure adequate training supplies are provided for each session and replenished as needed


Analyze training evaluations (Level 1 and 2) for program enhancements and opportunities.


Attend regular meetings in order to provide an update on training, projects, and goals

One-on-one with Supervisor

Team meeting

L&D Quarterly meeting


Learning Management System (LMS)

Create and maintain training sessions

Monitor registration

Print participant lists

Provide attendance sheet to coordinator to initiate close-of-session activities


Experience

  • Describe the prior experiences required to prepare for this job (i.e. system/application, managing people, selling, etc.):
  • Design of training programs
  • Facilitation of training programs


Autonomy/Authority


  • Attend project meetings with clients.
  • Structure training to meet the needs of participants as long as curriculum is covered
  • Course content revisions to existing courses, with SME support