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Contact center Project Manager
3 months ago
Role: Technical Project Manager - Contact Center
Location: Brampton, ON (Hybrid)
Job Description:
- 7+ years of project management experience delivering large, complex projects, preferably in the Telecommunications industry
- Experience in Technology Projects with Unified Communications and Contact Center Technology – Genesys, Avaya, Cisco, NICE, Mitel
- PMP certification is required
- ITIL/ITSM certification preferred, Certified Scrum Master (CSM) preferred, Knowledge of the Software Development Life Cycle (SDLC)
- Advanced skills in MS Office suite, Oracle, SharePoint, BI tools, and highly proficient in MS Project & JIRA
- Strong project financial forecasting and cost management, strategic thinker who can make decisions and plan, develop and implement innovative solutions
- Must possess strong negotiation, influencing, stakeholder management, communication, and business writing skills
- Ability to effectively communicate project scope, cost, and schedule to senior and C-level leadership teams
- A highly motivated individual with strong leadership, organizational, analytical, troubleshooting, and conflict resolution skills
- Prior experience working for Canadian Teleco like Rogers, Bell, or Telus will be an added advantage
- Post-Secondary degree in Computer Science, Business, Engineering, or related technical discipline