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Contact center Project Manager

3 months ago


Brampton Ontario CS, Peel region, Canada HCLTech Full time

Role: Technical Project Manager - Contact Center

Location: Brampton, ON (Hybrid)

Job Description:

  • 7+ years of project management experience delivering large, complex projects, preferably in the Telecommunications industry
  • Experience in Technology Projects with Unified Communications and Contact Center Technology – Genesys, Avaya, Cisco, NICE, Mitel
  • PMP certification is required
  • ITIL/ITSM certification preferred, Certified Scrum Master (CSM) preferred, Knowledge of the Software Development Life Cycle (SDLC)
  • Advanced skills in MS Office suite, Oracle, SharePoint, BI tools, and highly proficient in MS Project & JIRA
  • Strong project financial forecasting and cost management, strategic thinker who can make decisions and plan, develop and implement innovative solutions
  • Must possess strong negotiation, influencing, stakeholder management, communication, and business writing skills
  • Ability to effectively communicate project scope, cost, and schedule to senior and C-level leadership teams
  • A highly motivated individual with strong leadership, organizational, analytical, troubleshooting, and conflict resolution skills
  • Prior experience working for Canadian Teleco like Rogers, Bell, or Telus will be an added advantage
  • Post-Secondary degree in Computer Science, Business, Engineering, or related technical discipline
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