Senior Business Analyst
7 days ago
Our client is seeking a Senior Business Analyst (ServiceNow GRC Certified) to support the ServiceNow ecosystem including ITSM and CMDM for a utilities client.
Must-Haves:
- ServiceNow GRC Certified
- 7+ years of experience as a Business Analyst.
- 3+ years of experience working in a ServiceNow ecosystem.
- Experience with ServiceNow modules such as ITSM and CMDB.
- ServiceNow Certified System Administrator Certification.
Nice-to-Haves:
- Understanding of ITIL processes and ServiceNow OOB functionality.
- Experience supporting Quality Assurance Test cases and coordination of execution of test cases.
- Working knowledge of CMDB CI class owner requirements.
Responsibilities:
- Engage in requirement gathering sessions for required modules such: ITSM and CMDB
- Work with the various teams to understand and define requirements for their Service Catalog requests items and CMDB CI class owner requirements.
- Perform gap analysis of current and future desired processes.
- Analysis a business and user needs, documentation of requirements, and log stories in Agile board.
- Engage across the teams and project stakeholders for coordination efforts
- Work closely with Platform Architect and Developers to ensure all requirements are understood and documented as expected.
- Assist with Data Analysis, such as Flush relevant Knowledge articles.
- Support Quality Assurance Test cases and coordination of execution of test cases.
- Address and resolve disagreements among stakeholders to maintain project momentum and harmony.
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