Senior Business Analyst

7 days ago


Edmonton Alberta PJ, Edmonton region, Canada S.i. Systems Full time

Our client is seeking a Senior Business Analyst (ServiceNow GRC Certified) to support the ServiceNow ecosystem including ITSM and CMDM for a utilities client.


Must-Haves:

  • ServiceNow GRC Certified
  • 7+ years of experience as a Business Analyst.
  • 3+ years of experience working in a ServiceNow ecosystem.
  • Experience with ServiceNow modules such as ITSM and CMDB.
  • ServiceNow Certified System Administrator Certification.


Nice-to-Haves:

  • Understanding of ITIL processes and ServiceNow OOB functionality.
  • Experience supporting Quality Assurance Test cases and coordination of execution of test cases.
  • Working knowledge of CMDB CI class owner requirements.


Responsibilities:

  • Engage in requirement gathering sessions for required modules such: ITSM and CMDB
  • Work with the various teams to understand and define requirements for their Service Catalog requests items and CMDB CI class owner requirements.
  • Perform gap analysis of current and future desired processes.
  • Analysis a business and user needs, documentation of requirements, and log stories in Agile board.
  • Engage across the teams and project stakeholders for coordination efforts
  • Work closely with Platform Architect and Developers to ensure all requirements are understood and documented as expected.
  • Assist with Data Analysis, such as Flush relevant Knowledge articles.
  • Support Quality Assurance Test cases and coordination of execution of test cases.
  • Address and resolve disagreements among stakeholders to maintain project momentum and harmony.
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