Salesforce Technical Business Analyst

4 weeks ago

Old Toronto Ontario, CA fusionSpan Full time
fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. Our lead business analysts can lead requirements gathering for enterprise, multi-phase, multi-platform projects.

This position is 100% remote.

A Technical Business Analyst can work independently and document and craft solutions with limited support from development team members. They are creative problem solvers with a hunger for ever-deepening knowledge and expertise in their topical area. They are self-starters and self-educators, recognizing any gaps in their skills and filling those.

Responsibilities:
  • Conduct comprehensive business analysis services for enterprise-level projects across various phases and platforms.
  • Implement and manage features within Salesforce, encompassing activities like scoping, gap analysis, architectural design, module configuration, and documentation development for review and approval.
  • Support Business QA testing efforts and actively contribute to the continuous improvement of business processes.
  • Perform administrative tasks within Salesforce, including custom object creation, flows, data migration, SOQL queries, report generation, dashboard creation, and platform maintenance.
  • Install third-party managed packages, troubleshoot associated issues, and manage Jira tickets, including descriptions and acceptance criteria.
  • Collaborate with Subject Matter Experts (SMEs) to develop and review requirements, ensuring alignment with business objectives.
  • Provide training and support to end-users and power users on new system features.
  • Facilitate communication and coordination across cross-functional teams and time zones, attending daily stand-ups and other agile ceremonies as required.
  • Engage in integration meetings with third-party systems for complex solutions, working closely with development team members to devise innovative solutions.
  • Offer insights and recommendations to company leadership based on project insights.
  • Uphold project methodologies and procedures, ensuring adherence across projects, platforms, features, teams, divisions, and company-wide processes.
  • Coordinate with data analysts to understand and fulfill data requirements.
  • Collaborate with product owners and development teams to deliver work products on time and within budget.

Required Qualifications:
  • At least 3+ years of business analysis experience with a consulting or professional services firm (or other large enterprises).
  • At least 3+ years of business analysis experience for technology or technology services implementation projects.
  • At least 2 years of independently leading business requirements gathering and analysis of implementation projects for related technologies.
  • Demonstrated successful solution crafting.
  • Salesforce implementation or administration experience.

Preferred:
  • Finance and accounting technology.
  • Implementation of finance and accounting technology platforms.

What We Offer:

  • Comprehensive Health insurance
    • Supplementary Health
    • Drug Coverage
    • Paramedical Coverage
    • Expanded Dental & Vision
  • Life Insurance
  • Long Term Disability
  • Accidental Death & Dismemberment insurance
  • Retirement savings match
  • 15 days of paid vacation – increases with tenure
  • 10 paid federal holidays

About fusionSpan

fusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.

Check out our Great Place to Work Certified Badge here.

Culture of Caring

We aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.

fusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company Values:

  • Give back to those communities that have gotten us where we are today.
  • Foster a culture of caring in all working relationships. Respect for each other and our diverse backgrounds and experiences.
  • Deliver seamless experiences and best-in-class solutions.
  • Embrace change and strive for growth.
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