Director of Operations

4 weeks ago

Richmond Hill Ontario, York region, Canada Jani-King of Southern Ontario Full time

Director of Operations – Commercial Cleaning

Jani-King of Southern Ontario - Richmond Hill, ON.


Jani-King is the world's largest commercial cleaning franchisor with more than 6500 franchisees supported by over 120 regional offices. Jani-King International has been trusted by business and industry leaders for over 55 years. Our superior quality control ensures accountability on our side so that our customers receive unmatched service, support and results.

Our cleaning business services provide a clean and healthy workplace to tens of thousands of clients in a variety of industries including: General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant. Jani-King is the global leader in the ever-growing $100 billion dollar commercial cleaning industry.


Job Description:


Jani-King of Southern Ontario is seeking a Director of Operations to lead a top-notch operations team support to ensure the growth of our franchisees

Jani-King franchisees provide cleaning and disinfecting for accounts throughout Southern Ontario for a variety of industries including General Office, Manufacturing, Retail, Resort, Hotel, Bank, Healthcare, Event, Stadium, Education, Government, and Restaurant. Jani-King is the global leader in the ever-growing $100 billion-dollar commercial cleaning industry.

The primary responsibility of the Director of Operations is to direct Operations Advisors to reduce account cancellations, which is the primary purpose of Operations.


Qualifications:


• Must have logistical and hands-on experience in janitorial commercial cleaning or service based company.

• Minimum 7 years of management or supervisor experience.

• Experience with LEED requirements and certification, recycling programs and green work environment programs a plus.

• Experience utilizing MS Office or other office software.

• Trainer, leader, motivator

• Relationship builder/networker

• Ability to travel up to 20% or as needed.

• Entrepreneur mind set.

• Commitment to quality and customer satisfaction

• Work independently and as part of a team.

• Professional demeanor and image

• Organized and able to prioritize workflow.

• Ability to anticipate, plan strategy, recommend, and implement.

• Excellent at follow-up and follow through.

• Assertive and decisive but tactful and discreet

Duties:


• Become thoroughly familiar with the Jani-King Web Application, Franchise Agreement, the Policies and Procedures Manual, the Operations Managers Guide, the Franchise Training Manual, and the Franchise Operations Manual. These manuals establish and define the relationship between the franchise owner, the customer, and the regional office.

• Continue to drive the use of the Franchise Portal for our Franchise Owners.

• Enforces Jani-King’s policies and procedures.

• Closely monitor the Jani-King Web Application and provide directions to operations teams ensuring procedures and protocol are being followed.

• Communicates daily with operations advisors to apprise them of high priority new account starts, transfers, cancellations, and opportunities for improvement.

• Conducts weekly (Wednesday 330PM) meetings to identify account retention strategies.

• Maintain communication with top billing accounts in each region.

• Implement and monitor new retention and revenue programs.

• Provide day-to-day assistance, support, advice, and technical expertise to any Customer Service and/or Operations personnel as needed.

• Responsible for overseeing the transition and implementation of Jani-King services to large venue clients.

• Acts as liaison for operations between JKI, franchise owner and client.

• Maintain client and franchise owner relationships across all levels of the organization.

• Monitor and problem solve operational functions and issues.

• Participate in the bidding process for new business including sales support and making presentations.

• Provide leadership, direction, and consultative support to internal departments, and external clients.

• Gather data and produce reports on production and operations.

• Keep job knowledge up to date by participating in educational opportunities, reading professional publications, maintaining personal networks.


We offer a competitive and excellent compensation and benefit package.

Success is waiting


Please, no recruiters or phone calls.

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