Regional Director of Operations

1 month ago

Markham Ontario, York region, Canada Lifetimes Living Inc. Full time

Are you ready to lead with purpose? At Lifetimes Living Inc., you’ll guide multiple retirement communities, inspiring teams and shaping a culture of care. If you’re passionate about making an impact, driving business success, and empowering others, we want you on our team Enjoy competitive pay, great benefits, and the opportunity to grow your career while truly making a difference. Join us today


Lifetimes Living Inc. (LLI) operates thirteen retirement communities across Ontario, driven by a commitment to excellence and compassion in senior living. We’re seeking an experienced, empathetic leader passionate about making a positive impact. If you’re decisive, organized, empathetic, energized by problem-solving, and committed to teamwork, we’d love to meet you.


Position Overview:

As the Regional Director of Operations, you’ll support and supervise management teams in your region to ensure exceptional, cost-effective care, high standards across all our residences and compliance with all applicable statutes, regulations, and governmental requirements.


Key Responsibilities:

  • Operational Leadership: Oversee the daily operations of communities in your region, upholding LLI’s high standards.
  • Strategic Support: Guide communities in developing and executing business plans, budgets, and marketing strategies, introducing targeted interventions as needed.
  • Employee Relations: Partner with the VP of Operations on labor matters, including discipline, and grievances, assist with the negotiation of collective agreements and provide guidance to General Managers on labor issues.
  • Community Engagement: Represent LLI on external committees (e.g., Local Health Integration Networks) to align our services with broader healthcare initiatives.
  • Financial Oversight: Collaborate with finance and clinical teams to monitor budgets and ensure financial performance aligns with organizational goals.
  • Occupancy & Quality Assurance: Support General Managers in achieving occupancy targets and conduct regular site visits to maintain residence quality.
  • Risk Management: Proactively identify and mitigate potential risks with senior staff. Ensure all legal and regulatory requirements are met while promoting individual rights and reducing risks,
  • Team Empowerment: Create a workplace that values individuals over routines, removes hierarchy, and fosters genuine teamwork.


Who You Are

  • Post-secondary education in a related area, with 7-10 years of leadership in senior living, hotel, or hospitality, with multi-site operational experience
  • Strong operational expertise and financial management, budgeting, financial analysis, and resource management
  • Deep understanding of regulatory compliance, labour relations, and collective agreement negotiations
  • Excellent written and verbal communication skills, empathetic leader, and strategic problem-solver
  • Proven ability to build strong cultures and motivate and inspire high-performing and diverse teams.


Requirements:

● Clear vulnerable sector screen

● TB results no older than 6 months

● Proof of a recent flu shot,

● Valid Ontario Driver’s License, reliable transportation, and the ability to travel within Ontario

What do we offer you?

● Competitive Compensation: A comprehensive compensation package, including base pay, and short-term and long-term incentive plans.

● Extensive Benefits Plan: Medical coverage, health benefits, Employee Assistance Program (EAP), and an RRSP matching program.

● Career Growth: Clear pathways for advancement within the organization.

● Comprehensive Onboarding: Extensive training and onboarding to ensure your success in the role.

If you believe that “people are the heart of our business” and you are ready to take your career to the next level, we encourage you to apply.

We appreciate all applicants' interest, only those selected for further consideration will be contacted.



We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

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