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Senior Infrastructure Specialist

2 months ago

Ontario Canada, Canada Hays Full time

Infrastructure Specialist


Client: Insurance Company

Role: Infrastructure Specialist

Role Type: Contract – 4 months

Salary/Rate: Open to discuss

Location: Remote (Ontario)


Your New Company


Our client’s Group Retirement Services is a market leader in Capital Accumulation Plans in Canada. Their vision is to become a lifetime savings partner for working Canadians & reinvent the formula for pension de-risking. One of the key enablers of our strategy is to transform into a digital and data-driven business.


Your New Role


The Senior Desktop and Mobility Engineering analyst is a multifunctional team player, client advocate and solution designer. Analysts solve complex business problems using industry leading technology tools and innovative design approaches, focused on productivity and collaboration to deliver world class end user experiences. As subject matter expert, product steward and technical lead, they are information technology thought leaders that design, consult, deploy, support, and maintain an array of technology vendor products and solutions.


For this role we require an expert in cloud and virtual environments.


What will you do?


Accountable for the design and delivery of scalable, cost effective, secure technology solutions for end user computer platform and infrastructure services that align with the global technology roadmap


In the functional role of product steward, accountable for a suite of desktop applications that extend platform capabilities, ensuring that these products are maintained current with the vendor’s product roadmap and aligned with the requirements of the business


In the functional role of technical lead, build, validate, test and document solution designs and ensure operational transition through formal and informal knowledge sharing, using industry standard techniques.


Develop and maintain design specifications that meet technical, functional and non functional requirements and conform to service definition, geographical requirements, and architecture & security standards


Design and develop infrastructure solutions that enhance the management, stability, security, disaster recovery and cost effectiveness of the global end user computing environment

Maintain documentation on all technical services and solutions in compliance with accepted service design standards


Communicate frequently and effectively with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions

Work with operational support teams to collect, analyze and report on incident and problem data with a view on continuous improvement, and capacity management


What will you need to succeed?


University degree/college diploma in related discipline(s) or equivalent work experience, and/or 7+ years of industry experience in the IT industry

Expert understanding of Active Directory and group policy objects and federated services

Experience in desktop management and desktop operating system support for Win 11 and Win10

Expert understanding of PC hardware integration processes, procurement and deployment

Expert Knowledge Virtual and Cloud technologies. Citrix, VMware, AWS, AWS workspace, Azure\Entra ID

Mobile Device Operating systems : Android, iOS, Blackberry OS, Win10

Familiar with Windows Server (2008, 2012)

Experience with eMail and collaboration services including IBM Domino, Microsoft Exchange, Microsoft SharePoint, Confluence Wiki, Microsoft OneDrive

Expert in Mobile Device Management (AirWatch, Intune)

Familiarity with integrating Enterprise EMessaging platforms (Lotus Notes, MS Exchange) for mobile environments

Proven troubleshooting and problem solving skills