General Manager, Operations

4 weeks ago

Canada, CA KSB GIW Inc. Full time

Position Title: General Manager, Operations

Location: Fort McMurray Pumps

Requisition ID: JR_20064

Description: KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success. People. Passion. Performance. It is these three success factors that make KSB the company it is today. At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

General Manager, Operations

Department: Sales and Service Operations

Reports to: VP of Sales, Industrial Minerals and Dredge and the Director of Service

Location: Fort McMurray, Alberta, CAN

FLSA Status: Salary Exempt

OVERVIEW: The General Manager, Operations will manage all aspects of the KSB GIW, Inc. business, sales, service, operations, and market development. You will be responsible for promoting all KSB and GIW pump product lines, along with the KSB SupremeServ offerings within the oil sands market in Fort McMurray, Alberta. Your focus will be increasing company sales, profit, and market share. Close collaboration with sales and service staff, along with potential and present customers, will be vital in ensuring your success in this role.

RESPONSIBILITIES:

  1. Interprets company policies and goals to employees and enforces safety and environmental regulations, leading them to goal attainment, and policy, safety and environmental compliance.
  2. Develops oil sand sales strategies, goals, etc. in conjunction with corporate objectives, facilitating seamless communication across all departments.
  3. Develops and maintains Fort McMurray business plans to include all program requirements, labor allocation, cost management, inventory, information systems and financial oversight.
  4. Develops and measures KSB GIW's Fort McMurray operations through the KPIs on each functional area of sales, service, warehouse and customer service.
  5. Ensure the relevant KSB GIW processes and tools are effectively in use in Fort McMurray operations.
  6. Develops/ensures the communication plan within the Fort McMurray Operations, as well towards KSB GIW Inc in GA and customers in Fort McMurray.
  7. Meets frequently with middle and upper management of the oil sands customers to ensure the customers' plans and goals are clearly documented, and the executable action plans are created. As needed, lead the KSB GIW team on any local continuous improvement projects with the oil sand customers.
  8. Furnishes sales and demand forecasts with the Ft Mc team and other reports/forecasts for the region as required.
  9. Determines, with KSB GIW inventory team and regional customer service manager, the correct inventory levels for Fort McMurray stock yard and be responsible for inventory count accuracy.
  10. Coordinates Fort McMurray activities with all other functions of the KSB GIW organization and suppliers to obtain optimum performance and utilization of human resources.
  11. Performs administrative activities associated with human resources (annual vacation plans, performance reviews, SIP plans etc.). Proactively coordinates with KSB GIW's Human Resource team on any local dispute issues. Maintain a positive work environment which encourages teamwork, positivity, and a strong work ethic to drive success.
  12. Ensure KSB GIW's Fort McMurray operation is aligned with the local regulations, good housekeeping and safety (COR certificate).
  13. Ensures all assigned employees are aware of and comply with company, government, and customer policies, procedures, permits and regulations.
  14. Coordinates the training/development of the Fort McMurray personnel together with KSB GIW human resources team.
  15. Management and control of the business financial transactions and reporting variances to plan. (P&L responsibility). Monitor financial transactions and action any variances to business plan - P&L responsibility.
  16. Other duties as assigned.

QUALIFICATIONS:

  1. Bachelor's degree in Science, Business, or Engineering, or equivalent work experience.
  2. Minimum of 10 years sales or service experience.
  3. Minimum of 5 years managerial experience preferred with a strong team building knowledge.
  4. Knowledge of oil sands mining market.
  5. Solid people skills.
  6. Background in pumps and services is preferred.

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.

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