Sr Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department

2 months ago


Ottawa Ontario HB, Montréal, Canada S.i. Systems Full time

Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for an on prem contact center system to cloud migration project for a large federal department.


Tasks include:

  • Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
  • Build the lab environment for the Proof of concept.
  • Participated in the migration plan, methodology, process development for CCaaS transformation.
  • Provide the discover and update the inventory on the production system and prepare the documentations.
  • Create the security design document (SDD), High level design document (HDD), present the solution to Architecture Review board and obtain the approval.
  • Collaborate across various functional teams on assigned tasks and meet the tight timeline.


Must Haves:

  • Experience facilitating the migration of an on-prem contract center to a cloud based solution
  • Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
  • Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions
  • valid Enhanced reliability clearance
Apply

  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector client has an immediate requirement for 2 Senior Application/Software Architects to assist in various software development projects to fill gaps on Agile development teams. The resources will have professional experience in software development and architecture. The resources will work for various groups developing software as...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is looking to hire a Sr Gateway Architect (Secret Cleared) to develop the System Implementation Plan, Life Cycle Support Plan, SOP, CONOPS for a federal govt clientBackground:Within DND, the various classified systems range from Secret and above. Each of these systems provides nearly identical services and each has an...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client requires a Senior Special Advisor to provide expertise on a platform migration initiative for a large benefits initiative. The resource will need to have extensive experience with Unisys mainframes (ClearPath, Libra and Dorado) to be able to advise the client on best practices for platform migration. Must haves: 5+ years of...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our client is seeking a Senior Data Architect for an initial 3-month contract (possibility for extension or conversation to a permanent position) in Ottawa. This position will require adherence to the clients hybrid model, 2 days a week on-site downtown Ottawa. As the successful candidate you will help design and architect cutting-edge cloud data platforms,...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is hiring a Senior Data Management Specialist to plan, convert, and migrate data on an SAP project.Background:The supply chain project is integrating SAP IBP into their environment which is a cloud-based solution. The organization's data currently resides on-prem as part of the legacy DRP application which is reaching its...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Defence client is seeking a Senior Top-Secret Cleared Technical Architect for an initial 1-year contract (possibility for a total duration of 5 years) in Ottawa, ON As the successful candidate you will lead the development of Architecture and Design documentation to provide the client with critical capabilities to effectively conduct classified...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector client is in need of a Senior Secret Cleared data solution architect to develop and implement a cloud data management and analytics platformThe client requires expertise in data management and analytics services to provide assistance in designing, developing and operationalizing data management and analytics services and solutions...

  • Senior Architect

    2 months ago


    Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is in need of a Senior Azure Synapse Architect to identify Cloud (Azure) solutions to support the implementation of new intelligence systems. Project Description: This project is supporting a IM/IT strategic plan to implement new cloud solutions across the organization for many intelligence systems. Responsibilities: ...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is currently seeking a Senior Secret Cleared Technology Architect to develop technical architectures, frameworks and strategies. This is an exciting project that is set to enable departments to transition to a more digital goverament in order to improve citizen service. It involves developing solutions with departments and...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our Valued Public Sector Client is seeking a Senior Technical Architect to preform infrastructure design, impact analyses and integration of technology solutions within a classified environment. Project Description: This project is to support the overall maintenance, life cycling, consistency, and alignment of a DND information systems network to align with...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued public sector client is looking to hire a Sr Wide Area Network Design Architect (Secret cleared) to Perform integration of Network Infrastructure, Gateways, applications, and security areas for the classified domains for a federal govt client.Background:Within DND, the various classified systems range from Secret and above. Each of these systems...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our public sector client requires an Enhanced Reliability Cleared Senior Application/Software Architect to support the modernization projects as well as the maintenance of its legacy systems in the public sector. Responsibilities: a. Perform application integration, maintenance, upgrades, and migration. b. Run diagnostic tests and perform debugging...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our public sector client requires an Enhanced Reliability Cleared Senior Technology Architect to support the modernization projects as well as the maintenance of its legacy systems in the public sector. Responsibilities: a. Develop and manage technology roadmaps for current and future systems. b. Develop technical architectures, frameworks and strategies,...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    S.i. Systems' public sector client is building a team of 4 resources to work on an as-and-when-needed basis to support the design, implementation and operation of a Business Intelligence and Analytics solution that integrates data from complex Enterprise Resource Planning, Client Relationship Management, and Human Resource Management systems. The work...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued client is seeking a Senior Business Transformation Architect to develop technical specifications for a case management system Must Haves: Experience developing strategies and implementation roadmaps 3 +years of Experience with Ms Dynamics CRM 2015 or greater Tasks: Resource specializing in Microsoft Dynamics CRM, converts business...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    S.i. Systems' public sector client is building a team of 4 resources to work on an as-and-when-needed basis to support the design, implementation and operation of a Business Intelligence and Analytics solution that integrates data from complex Enterprise Resource Planning, Client Relationship Management, and Human Resource Management systems. The work...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued defence client is seeking a Senior Technical Architect for an initial contract until March 31, 2025. As the successful candidate you will support the modernization of the Naval Training System (NTS) through digital integration, enhancing the existing ecosystem for naval training with a cutting-edge software package, including improvements to the...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector Client requires a Senior Secret Cleared Project Manager to provide support on multiple on-going large-scale Cyber Security and Cloud Transformation initiatives within the Public Sector The resource will be working on all aspects of the business required to deliver on the client's Cyber Security and Cloud Operations mandate for...


  • Ottawa, Ontario, H2B, Montréal, Canada S.i. Systems Full time

    Our valued Public Sector client is in need of 3 Senior secret cleared Application Architects to review and develop technical architectures, frameworks and strategies, including major sub-systems, interfaces and integrations points for the GCdocs. The Contractor’s resources must complete the following tasks under this contract, including but not limited...