Editor - Customer Service

1 month ago

Old Toronto Ontario, CA Dealmoon Exclusive: Artistic& Co Full time

Overview: Dealmoon is a global shopping advisory site with a proprietary social community for Chinese expats. Our core demographic are female Chinese millennials and Gen-Zers, most of whom are coming to a new country for University or Grad school. We reach over 18M consumers through Dealmoon's website, mobile app, and Weibo & WeChat. We work with over 3,000 of the world's biggest brands from Apple to Dior. Are you ready to help our users discover great products and services to help people live better? If so, join us

This is a Hybrid mode right now, with the need to be on-site 2 to 3 days a week. Dealmoon has implemented recommended health guidelines, including social distancing measures.

Job Title: Editor-Customer Service

Summary: Dealmoon is looking for an editor for the customer service team Our growing company is in need of a qualified customer service editor to provide customer support and address any issues/disputes. You will also be asked to review user comments and user-shared deals. You will need to know our products and communicate user feedback to operation and marketing teams.

Job Responsibilities:

  • Communicates with customers through various channels including website and social media accounts.
  • Responds promptly to customer inquiries, acknowledging and resolving customer complaints.
  • Knows our products inside and out so that you can answer questions.
  • Reviews user comments and provides feedback to operation teams and marketing teams to help improve customer experience.
  • Reviews customer-shared deals and recommends valuable content to post on the website.
  • Operates the company’s WeChat accounts to assist in promoting website content.
  • Manages communication and delivery of prizes for user-engaging sweepstakes.
  • Reviews and evaluates content to ensure all content is appropriate, accurate, up to date, and provides an excellent user experience.
  • Communicates and coordinates suitable content with other team members to serve and attract various audiences.
  • Recommends and modifies content in a consistent manner of styles and layouts.
  • Proofreads and corrects errors in spelling, grammar, and syntax.
  • Works with Marketing and Business Development teams to devise and publish integrated promotional campaigns for various deals.

Required Skills:

  • Good writing skills in English; Chinese is a plus.
  • Bachelor’s Degree is preferred.
  • Familiar with return and exchange policies of major brands/merchants.
  • Great communication skills are preferred.
  • Good knowledge of e-commerce, major brands/merchants, and Chinese shoppers’ preferences is a plus.
  • Familiar with social media platforms is preferred.

Preferred Education, Experience, and Certifications:

Previous working experience in customer relations or new media.

Disclaimer:

1. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

2. Dealmoon supports workplace diversity and does not discriminate based on race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

3. Dealmoon has an accommodation process in place to provide accommodations for job applicants from all individuals and employees with disabilities. If applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability or if, upon commencement of employment, you require a specific accommodation.

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