Customer Service Representative

4 weeks ago

Ottawa Ontario HB, Montréal, Canada Intact Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

We’re looking for a Customer Service Representative to join our Claims Department in the Customer Service Centre

As a Customer Service Representative your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a ‘can do’ attitude to join our team

What you’ll do here:

  • Being a knowledge leader on our policies, products, services, and initiatives
  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move claims forward
  • Accurately and clearly document files to reflect conversations and actions taken on claims
  • Taking ownership and responsibility on all calls to support customers and colleagues
  • Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
  • Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
  • Performing other ad hoc duties or projects as assigned by your manager

Education and Experience:

  • Bilingual in French and English is an asset
  • University degree or any combination of training and experience deemed relevant for the role
  • Willing to pursue your Chartered Insurance Professional (CIP) designation

Abilities & Knowledge:

  • Living the Intact Values (Respect, Integrity, Excellence, Customer Driven and Generosity) with customers, peers, and vendors is vital
  • Customer service and sales experience preferred
  • Insurance experience is considered an asset
  • Self-motivating, resourceful, and resilient to overcome various situations is essential
  • Superior organizational skills, results-oriented, and ability to work in a fast-paced environment
  • Excellent listening and communication skills with the ability to foster strong working relationships
  • Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès
  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
  • Des aménagements de travail flexibles
  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

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