Contact Center Team Lead

7 days ago


Winnipeg Manitoba, Manitoba, Canada Cabela's Full time

Location: Onsite at the corporate office - 25 De Baets St., Winnipeg


Summary:

Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer satisfaction.


The inbound call centre operates 7 days a week and requires candidates who have flexible availability to cover a variety of shifts including evenings and weekends.


Responsibilities

  • Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
  • Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
  • Investigate and process incomplete orders
  • Consistently demonstrate enthusiasm, patience, and understanding
  • Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
  • Assist with other departmental-level responsibilities as assigned


Qualifications

  • Ability to speak French is an asset
  • Strong customer focus
  • Strong interpersonal and communication skills
  • Must possess excellent organizational and analytical skills
  • Ability to multi-task
  • Strong coaching and development skills with experience in providing team training
  • Ability to exercise sound, independent judgment
  • Has successfully demonstrated the ability to motivate others



Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.


Benefits

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Bass Pro Cares Fund



Cabela's



  • Winnipeg, Manitoba, Canada Scootaround Inc Full time

    Solution CenterTeam Lead- Remote OpportunityWho We Are Scootaround is North America's leading mobility enhancement company. Our Solution Center Division rents scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround has been a proven innovator in...


  • Winnipeg, Manitoba, Canada Contact Centre Growth Corp Inc Full time

    ON-SITE KEYING AND CAGING SUPERVISORJob Type: Full Time – On SiteWork Location: 550 Berry St. Winnipeg, ManitobaHours: 7:00-5:00 PM CST Monday-FridaySalary: $21.50 an hourBenefits: Available after 60 Days for FT employeesAbout AnswerNetAnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida...

  • Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    About The Link: Youth and Family SupportsFor more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs,...

  • Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    About The Link: Youth and Family SupportsFor more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs,...

  • Call Centre Team Lead

    4 weeks ago


    Winnipeg, Manitoba, Manitoba, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    1 month ago


    Winnipeg, Manitoba, Manitoba, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Team Lead

    4 weeks ago


    Winnipeg, Manitoba, Canada Reitmans (Canada) LtéeLtd Full time

    Are you someone who is passionate about following the latest fashion trends? Does leading a team excite you? Then this opportunity is for youAs a Team Lead, you will report to the Store Manager and support the Management Team in creating a team environment, which fosters inclusivity and positive connections. You will strive to achieve store success by...


  • Winnipeg, Manitoba, Canada Dufresne Full time

    Our Distribution, Transportation and Repair team members play a critical role in our success. They are thorough in ensuring orders are properly fulfilled, committed to work safety, and passionate about providing an amazing guest experience. If you love working as a team and want to help Make Life Better for our guests and our communities, then we want you to...

  • Team Lead

    4 weeks ago


    Winnipeg, Manitoba, Canada Roots Full time

    Team Lead Polo Park Shopping Centre - Store 260, 1485 Portage Avenue, Unit 254A, Winnipeg, Manitoba, Canada Req #50 Tuesday, March 12, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    1 month ago


    Winnipeg, Manitoba, Canada Roots Full time

    Team Lead Polo Park Shopping Centre - Store 260, 1485 Portage Avenue, Unit 254A, Winnipeg, Manitoba, Canada Req #50 Tuesday, March 12, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    6 days ago


    Winnipeg, Manitoba, Canada Roots Full time

    Team Lead Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Req #47 Wednesday, June 12, WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...


  • Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    About The Link: Youth and Family SupportsFor more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs,...

  • Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada Roots Corp. Full time

    Outlet Collection Winnipeg - Store 249, 555 Sterling Lyon Parkway, Unit 505, Winnipeg, Manitoba, Canada Req #47 Monday, May 13, 2024 WHY JOIN ROOTS? Roots is not only a brand, it's a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer,...

  • Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada The Link Full time

    SUMMARY: The Youth Hub Team Lead will work in coordination with the Program Manager to support the daily operations to ensure guests have access to basic needs and participate in system navigation services. They will be primarily responsible for coordinating, planning, and implementing youth activities, collaborating with community providers to establish...


  • Winnipeg, Manitoba, Canada Ka Ni Kanichihk Inc. Full time

    Ka Ni Kanichihk Inc. is a nonprofit, community based; Indigenous-led human services organization that provides a range of Indigenous identified programs and services that focus on the wholeness, wellness and that builds on the strengths and resilience of Indigenous People.The OpportunityWe are seeking a dynamic and visionary individual to join our team as a...

  • Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada The Link: Youth and Family Supports Full time

    The Link is hiring Come grow with us, walk alongside people in our community as we grow strong & resilient together. We are seeking candidates with strong character that share our vision for a brighter future; people of action who can support the resilience and potential in people. We honor and strive to model through our actions the traditional Seven...


  • Winnipeg, Manitoba, Canada DONVITO COLLISION & GLASS Full time

    Collision Center ManagerWe are looking for an experienced Collision Center Manager for our Donvito Collision & Glass. This position reports directly to the V.P. of Operations.The Position: Proactively manage the customer service and quality assurance levels of the business. Builds capability of the team through coaching and encouraging learning from others....

  • Warehouse Team Lead

    2 weeks ago


    Winnipeg, Manitoba, Canada Activate Games Full time

    Salary: $22.88 per hour Enter the GameActivate is a technology company known for creating Canada's first full-scale interactive gaming experience. We are looking to expand our Manufacturing team with the addition of a Warehouse Team Lead. The Warehouse Team Lead will be responsible for leading the warehouse by overseeing inventory, picking and packaging,...

  • Warehouse Team Lead

    4 weeks ago


    Winnipeg, Manitoba, Canada Activate Games Full time

    Salary: $22.88 per hour Enter the GameActivate is a technology company known for creating Canada's first full-scale interactive gaming experience. We are looking to expand our Manufacturing team with the addition of a Warehouse Team Lead. The Warehouse Team Lead will be responsible for leading the warehouse by overseeing inventory, picking and packaging,...


  • Winnipeg, Manitoba, Canada Realtime Contact Centres Full time

    We are seeking an experienced Account Manager to join our Corporate Support Team at Realtime Contact Centres. Our growth trajectory will present a fast-paced environment as we expand our services, and we pride ourselves on an enviroment of innovative thinkers with a continous-development attitude where we are always reaching higher. We believe in a...