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Program Coordinator

3 months ago

Sun Peaks British Columbia, Thompson-Nicola, Canada Canada West Ski Areas Association Full time

Are you a people person with a love for skiing and snowboarding? We are looking to hire a rockstar Sports School Coordinator for the Winter 2024-25 season. Do you have your Level 2 certification and experience with scheduling lessons, conflict resolution, and high safety standards? We would love to hear from you One of the best features of our Resort is the incredible teaching terrain, offering ideal progression from beginner to intermediate levels to ensure success. If this sounds like the perfect work environment, fill out an application today to work, live and play where you belong.

Compensation Information:
$22.70 per hour

Physical Requirement:
Medium, work activities involve handling loads between 10 and 20 kg; Predominately in an outdoor setting. This job position requires physical presence at the designated location.

Accountabilities:

  • Operate according to the code of conduct and values statement of Sun Peaks Resort LLP and the Snow Sports School and direct and specific product marketing to guests.
  • Guest product satisfaction, including recovery tactics and communications.
  • Special events management as required.
  • Coordinate and support staff, including staff scheduling, direction, and application, auditing paid activities, injury management, RTW administration and tracking, database management.
  • Coordinate daily lesson demand against staff inventories to maximize utilization and maintain product and program quality. Manage staff time off requests to continuously ensure adequate inventory volumes.
  • Teaching duties relative to certification and experience (group lessons, all ages of private lessons, and special programs).
  • Any other duties as necessary for the successful operation of the sports school departments.
  • Attend all SPR LLP scheduled orientation and training programs as requested.

Ideal Candidate:

  • Professional and current Level 2 teaching certification with a nationally recognized organization (CSIA, CASI, BASI, APSI, or National equivalency).
  • Dual or multi snow sport certification, i.e., CSIA and CASI.
  • Several seasons of experience as a supervisor with a sports school.
  • Proficient use of spoken and written English.
  • Polished interpersonal and motivational skills and highly organized.
  • Proven track record in tourism guest services as a team player.
  • Legally able to work in Canada from November 2024 until April 2025.
  • Willing to submit to an RCMP criminal record check.
  • Undertake required daily duties as per all SPR LLP operating guidelines.
  • Comply with the Alpine Responsibility Code and Employment Standards.
  • Computer literate with Microsoft and POS systems.
  • Extensive knowledge of staff and sales database management and administration.
  • Physically able to undertake responsibilities pertinent to your certification level and discipline safely and diligently.
  • Able to sit or stand for periods, i.e., keyboard work.
  • Able to work outside in all winter weather conditions.
  • High degree of physical fitness.
  • Free of injuries that may obstruct daily duties.
  • Extended sales training and experience is an asset.
  • Several seasons’ previous Snowsports teaching experience.
  • Post-secondary education in business, H.R, accounting, risk assessment or organizational behaviour.
  • Knowledge of employment standards, accident investigation, supervisors’ responsibilities.

Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests. Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you’ll get to enjoy:

  • Winter/Summer Season Lift, Trail and Golf passes (varies by position).
  • Access to our Employee and Family Assistance Program.
  • Dining discounts within our hotel & Resort-owned outlets.
  • Retail discounts in our Resort-owned outlets.
  • Friends and family rates at the Sun Peaks Grand Hotel.
  • Reciprocal programs with partnering ski areas & hotels.

We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.

We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.

This role is eligible for an incentive for successful applicants to receive $1 per hour worked based on completion of a full winter season contract. Conditions apply to this incentive and will be shared during the interview and onboarding.

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