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Sr. Program Manager
3 months ago
Toronto/Remote/Hybrid
25 King Street West
Toronto, ON M5L 2A1, CAN
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. As a Sr. Program Manager supporting the Global Insights team, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experience.
The Role:
As a Senior Program Manager, you will play a key role within the Global Insights team, managing a large-scale, high-complexity, multi-stakeholder program comprised of 20+ concurrent projects.
A Day in The Life:
- Take accountability for the quality, efficiency, and effectiveness of program delivery, ensuring compliance with organizational standards, regulatory requirements, and industry best practices.
- Create comprehensive project plans encompassing all stages of the program (initiation, planning, execution, monitoring, and project closure), including launch plans, communication plans, risk management plans, project schedules and critical paths.
- Structure and manage project timelines by tracking deliverables and working closely with cross-functional teams to execute and deliver project requirements within scope, schedule, budget, and ensuring quality.
- Consistently track the advancement of the program and provide updates on measurable elements like milestones, deliverables, and budgets to pertinent stakeholders.
- Lead project financial management requirements, including evaluation of project progress against budgets, estimating efforts and duration of activities, forecasting, developing statements of work, and creating project change requests and notices.
- Assist in generating pipeline forecasts and reports for account sales/growth activities as needed.
- Manage stakeholder expectations, building strong relationships with internal stakeholders, clients, sponsors, and other key partners.
- Support the client relationship by developing and maintaining a trusted partnership, while becoming the client’s advocate within Bond.
Are You The One?
- Bachelor’s degree in business, marketing, or a related field. Project management certification considered an asset.
- 5-7 years of experience in a client-facing project management role, ideally within a fast-paced agency environment.
- Experience with client management and navigating complexities effectively.
- Excellent communication (oral and written) skills.
- Strong financial acumen, understanding key financial metrics and their impact on project delivery.
- Understanding of consumer research projects an asset, but not required.
- Passion, ingenuity, and a remarkable talent for effectively conveying strategic messages.
- Excellent interpersonal, presentation, and organization skills.
- Exceptional listening, analytical, attention to detail, prioritization, problem-solving, and decision-making skills.
- Hands-on functional knowledge and navigation of Project Management tools/software.
- Experience with Microsoft Office Suite - strong level of proficiency using Outlook, Word, Excel, and PowerPoint.
- Willingness and flexibility to work outside of regular operating hours and travel as required.
Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships—both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you Apply now to become a part of our dynamic and innovative team.
