Customer Service Specialist

1 week ago


Victoria British Columbia, Capital, Canada AY Talent Full time

Patient Engagement and Retention Specialist

Customer Service Victoria

British Columbia


The wage range for this role is $21.73 - 24.69/hr.

A look at your benefits

  • You are eligible to receive a bonus.
  • You have a permanent full-time position (40hrs/week).
  • You benefit from a free laser surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

  • You present treatment options to prospective patients.
  • You provide accurate information to patients regarding surgery, pricing, and scheduling.
  • You manage and address patient questions accurately, concisely, and in a timely manner.
  • You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
  • You are proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.

A clear view of your assets

  • You have a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
  • Your experience as an account manager or sales representative is considered an asset.
  • You have the desire to succeed while helping customers achieve their goals.
  • You are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills..
  • You have excellent communication skills in English.
  • Your experience in an eye-care environment is an asset.
  • Required: You are comfortable traveling to other clinics for your training (expenses covered by our client).
  • Schedule: You have flexible work availability Monday-Friday from 8:00 am to 4:00 pm, as well as Saturdays on a rotating basis.



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